Account Specialist

Sterling Medical; Idaho Falls (ID); On-site; USD 42,000 - 60,000; Full time

Job summary

Sterling Urgent Care seeks an Account Specialist to join the Account Maintenance team in Idaho. The role focuses on managing and nurturing membership and occupational medicine accounts with employers, coordinating care among workers, employers, and providers, and promoting additional services to existing clients.

The ideal candidate values service excellence, strong communication, and teamwork, aligning with our mission to provide affordable and accessible healthcare to communities.

Qualifications

• Positive attitude and strong interpersonal skills.
• Coachable and open to feedback.
• Finishers Wanted: completes tasks with accuracy.
• Concierge attitude with exceptional service.
• Trust and integrity in client interactions.
• Team-oriented and family-like culture.

Responsibilities

• Live Our Values: Embrace and embody our values of being Coachable, Finishers Wanted, Concierge Attitude, Remaining Flexible, Trust, and Family in all interactions and tasks.
• Membership and Account Maintenance: Manage and nurture membership and occupational medicine accounts with employers, ensuring each interaction reflects our commitment to excellence and service.
• Care Coordination: Foster ongoing communication among injured workers, employers, physicians, and workers' compensation carriers, demonstrating empathy and proactive support.
• Return-to-Work Advocacy: Collaborate with treating providers and employers to facilitate early return-to-work plans, reducing downtime and supporting workplace productivity.
• Client Engagement: Introduce additional occupational medicine services to existing clients, providing personalized solutions and resolving inquiries with a solutions-oriented approach.
• Adaptability: Remain flexible and responsive to the evolving needs of clients and the team, contributing positively to a collaborative work environment.

Skills

Customer service

Interpersonal skills

Coachable

Job description

Sterling North Idaho Falls - Idaho Falls, ID 83401

Description

Job Title: Account Specialist

Location: Treasure Valley, Burley, or Hailey

Company: Sterling Urgent Care

About Us: Sterling Urgent Care is the only urgent care provider actively providing affordable and accessible healthcare to all people. Our greatest asset is our employees, we pride ourselves on finding and developing the best people. Are you looking to be part of a noble cause that provides a real service to our communities?

Position Overview: We are seeking an enthusiastic and personable Account Specialist to join our Account Maintenance team. We are looking for stand out people who want to make a difference and embody our values.

Key Responsibilities:

• Live Our Values: Embrace and embody our values of being Coachable, Finishers Wanted, Concierge Attitude, Remaining Flexible, Trust, and Family in all interactions and tasks.
• Membership and Account Maintenance: Manage and nurture membership and occupational medicine accounts with employers, ensuring each interaction reflects our commitment to excellence and service.
• Care Coordination: Foster ongoing communication among injured workers, employers, physicians, and workers' compensation carriers, demonstrating empathy and proactive support.
• Return-to-Work Advocacy: Collaborate with treating providers and employers to facilitate early return-to-work plans, reducing downtime and supporting workplace productivity.
• Client Engagement: Introduce additional occupational medicine services to existing clients, providing personalized solutions and resolving inquiries with a solutions-oriented approach.
• Adaptability: Remain flexible and responsive to the evolving needs of clients and the team, contributing positively to a collaborative work environment.

Qualities We Value:

• Personality: We seek individuals with a positive attitude, strong interpersonal skills, and a genuine desire to contribute to a supportive team environment.
• Coachable: Willingness to learn and adapt, open to feedback and continuous improvement.
• Finishers Wanted: Demonstrates initiative and commitment to completing tasks with accuracy and efficiency.
• Concierge Attitude: Provides exceptional service and support, going above and beyond to exceed client expectations.
• Trust: Acts with integrity and reliability, fostering trust with clients and colleagues alike.
• Family: Values teamwork and collaboration, treating colleagues and clients like family.

Qualifications