Account Specialist

MedVirtual; California (MO); On-site; USD 34,440 - 55,104; Full time

Benefits offered by this job

Competitive pay + performance-based commission

Career advancement opportunities

Opportunity to shape client experiences

Job summary

MedVirtual is seeking a dynamic Account Specialist located in Woodland Hills, CA (full-time, in-office) to manage client relationships and ensure high levels of satisfaction. The role requires 3-5 years of experience, strong negotiation skills, and the ability to handle a portfolio of medical provider clients. You'll work collaboratively across teams to achieve client goals while enjoying competitive pay and performance-based commission. This is an opportunity to thrive in a fast-growing company with career advancement potential.

Qualifications

• 3–5 years of relevant experience.
• At least 2+ years directly managing client accounts.
• Experience in upselling and cross-selling.

Responsibilities

• Attend local conferences and trade shows to represent the company.
• Negotiate contracts and close agreements to maximize profitability.
• Serve as the primary contact for assigned accounts and ensure client satisfaction.

Skills

Client relationship management

Negotiation skills

Organizational skills

Communication skills

Education

Bachelor’s degree in Business, Communications, or related field

Job description

Location: Woodland Hills, CA (Full-time, In-office)

Hours: 8:00 AM – 4:30 PM

Pay Range: $25-40 /hr + Commission

Job Description:

We are seeking a dynamic Account Specialist to build long-term partnerships with our clients, cultivating relationships and ensure high levels of client satisfaction. The Accounts Specialist will be responsible for overseeing a portfolio of assigned medical provider clients, ensuring their satisfaction, and expanding business relationships.

The successful candidate will act as a strategic consultant, managing the overall client experience and helping clients meet their practice goals through our healthcare practice solutions. You will collaborate with internal teams such as Operations, Marketing Client and Product Development to enhance company-client relations and drive success across all areas.

Key Responsibilities:

• Attending Conferences: Represent the company at local conferences, trade shows, and industry events to network with potential clients and partners, gather market insights, and showcase our services.
• Negotiate contracts and close agreements to maximize profitability.
• Goal Achievement: Meet and exceed monthly and quarterly upsell and retention targets.
• Relationship Management: Serve as the primary point of contact for assigned accounts, fostering long-term relationships and ensuring client satisfaction.
• Problem Resolution: Address and resolve client concerns in a timely and effective manner, collaborating with internal teams as needed.
• Upselling and Cross-Selling: Identify opportunities to offer additional services or enhance existing solutions for clients.

Qualifications:

• Bachelor’s degree preferred (Business, Communications, or related field).
• 3–5 years of relevant experience
• At least 2+ years directly managing client accounts
• Has owned a book of business (not just support role)
• Excellent organizational skills with a keen eye for detail.
• Strong relationship-building and communication skills
• Ability to work collaboratively with internal teams and stakeholders to meet client objectives.

Why Join Us

• Competitive pay + performance-based commission.
• Fast-growing company with career advancement opportunities.
• Opportunity to shape the client experience at one of the fastest-scaling virtual staffing brands in the U.S.