Account Specialist II

Schneider National; Chicago (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company paid life insurance

401(k) savings plan with company match

Paid time off and paid holidays

Results-based incentive pay program

Tuition reimbursement

Job summary

Schneider National in Chicago is seeking an Account Representative to support the Account Specialist Team within the Transportation Management division. You will resolve issues, support customers and carriers, and build strong internal and external relationships.

The role involves coordinating shipments, communicating with customers, and using tools and reports to meet client needs. Strong problem-solving and communication skills are essential for success in this position.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years of relevant work experience.
• Strong problem-solving skills.
• Strong customer service skills.
• Effective verbal and written communication skills.

Responsibilities

• Use third-party portals, emails, and calls to schedule shipments.
• Reply to customer emails in a timely, courteous, and accurate manner.
• Build and maintain strong relationships with key stakeholders.
• Identify root causes and implement corrective actions to solve account problems.
• Ensure freight is classified correctly.
• Use reports, dashboards, tools and other technologies to meet customer needs.
• Oversee orders from start to finish.

Skills

Problem solving

Customer service

Communication skills

Relationship building

Education

High school diploma or GED

Job description

Job overview:

Schneider is seeking an Account Representative in Chicago to enhance the efficiency and productivity of the Account Specialist Team within Schneider's Transportation Management (STM) division. The Account Representative will resolve issues, provide support to customers and carriers and develop strong internal and external relationships.

Responsibilities:

• Use third-party portals, send emails and make phone calls to assist with scheduling shipments.
• Reply to customer emails in a timely, courteous and accurate manner.
• Build and maintain strong relationships with key stakeholders.
• Solve problems for accounts by identifying root causes and implementing corrective actions.
• Ensure freight is classified correctly.
• Use reports, dashboards, tools and other technologies to meet customers' needs.
• Oversee orders from beginning to end.

Skills and qualifications:

• High school diploma or GED
• A minimum of 2 years of relevant work experience
• Strong problem-solving skills
• Strong customer service skills
• Effective verbal and written communication skills

Pay and benefits:

• Medical, dental and vision insurance
• Company paid life insurance
• 401(k) savings plan with company match
• Paid time off and paid holidays
• Results-based incentive pay program where you can earn above and beyond your base pay
• Tuition reimbursement
• Starting wages are $19.60 - $24.50 per hour based on experience.
• See full list of STM benefits

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.