Account Specialist - Customer Success & Order Fulfillment

Sonnax Transmission; Rockingham (VT); On-site; USD 79,945,000 - 97,710,000; Full time

Job summary

Sonnax Transmission in Rockingham, VT seeks an Account Specialist to build strong customer relationships, process orders in the ERP system, monitor shipments, and coordinate with Sales, Planning, Production, and Quality teams.

The role requires 3–5 years in customer service or account management, excellent communication and organizational skills, and willingness to travel occasionally; bilingual English/Spanish is a plus.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational, problem-solving, and time management skills.
• Experience using ERP systems and MS Office applications.

Responsibilities

• Build and maintain strong relationships with assigned customer accounts.
• Process customer orders accurately using the ERP system.
• Monitor order status, shipments, backorders, and delivery schedules with proactive updates.

Skills

Communication

Organization

Problem-solving

Time management

Team collaboration

Education

High school diploma or equivalent

Associate degree in Business or related field

Tools

ERP systems

Microsoft Office

Job description

Sonnax Transmission in Rockingham, VT seeks an Account Specialist to build strong customer relationships, process orders in the ERP system, monitor shipments, and coordinate with Sales, Planning, Production, and Quality teams.

The role requires 3–5 years in customer service or account management, excellent communication and organizational skills, and willingness to travel occasionally; bilingual English/Spanish is a plus.