Customer Service Representative

Sonnax; Bellows Falls (VT); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401k matching

Paid time off

Job summary

Sonnax Transmission Company in Vermont seeks an Account Specialist to foster strong customer relationships, process orders, and coordinate with internal teams to ensure on-time delivery. This role emphasizes customer satisfaction, accurate recordkeeping, and proactive communication in a fast-paced manufacturing setting.

The ideal candidate has 3–5 years in customer service or inside sales, proficient MS Office skills, and ERP experience, with occasional travel to meet clients and support

Qualifications

• 3–5+ years of customer-facing experience in service, order management, or inside sales.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Experience using ERP systems is required.
• Strong written and verbal communication abilities.

Responsibilities

• Build and maintain relationships with assigned customer accounts.
• Process orders accurately using the ERP system and monitor status.
• Coordinate with Sales, Planning, Production, Purchasing, Shipping, and Quality teams.
• Provide proactive updates on deliveries and respond to inquiries promptly.
• Generate quotations and handle returns, credits, and exchanges.
• Maintain accurate customer records and support new product launches.

Skills

Customer service

Account management

ERP systems

MS Office

Education

High school diploma

Associate degree in Business

Tools

ERP software

Job description

Sonnax Transmission Company

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

The Account Specialist is responsible for building and maintaining strong customer relationships while delivering exceptional service and support throughout the order fulfillment process. This role serves as the primary point of contact for assigned accounts, managing customer inquiries, processing orders, coordinating with internal teams, and resolving issues in a timely and professional manner. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced manufacturing environment, while contributing to customer satisfaction, operational efficiency, and business growth.

Essential Functions/Job Responsibilities

• Build and maintain strong relationships with assigned customer accounts.
• Process customer orders accurately and efficiently using the ERP system.
• Monitor order status, shipments, backorders, and delivery schedules while providing proactive updates to customers.
• Respond promptly to customer inquiries regarding products, pricing, availability, returns, and warranties.
• Collaborate with Sales, Planning, Production, Purchasing, Shipping, and Quality teams to resolve customer concerns and meet delivery expectations.
• Review customer demand, forecasts, and buying patterns to help identify opportunities for increased sales.
• Generate quotations and provide pricing in accordance with company policies.
• Coordinate return authorizations (RAs), credits, and product exchanges.
• Investigate and resolve customer complaints while maintaining a high level of customer satisfaction.
• Maintain accurate customer records, account notes, pricing, and contact information within company systems.
• Support new product launches and communicate product updates to customers.
• Monitor key performance metrics, including on-time delivery, backlog, customer satisfaction, and response times.
• Participate in continuous improvement initiatives to improve processes and enhance customer experience.
• Travel occasionally to customer sites, trade shows, or company meetings as needed.
• Perform other duties and responsibilities as assigned.

Education And/or Experience

• High school diploma or equivalent required; associate degree or higher in Business or a related field preferred.
• Minimum of three (3-5) years of experience in customer service, account management, inside sales, or a related customer-facing role.
• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
• Experience using ERP systems required.
• Strong written and verbal communication skills.
• Excellent organizational, problem-solving, and time management skills with the ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience in the automotive aftermarket, manufacturing, or industrial distribution.
• Bilingual (English/Spanish) strongly preferred; additional language skills are a plus.
• Experience working with domestic and international customer accounts.
• Familiarity with Lean, continuous improvement, or process improvement methodologies.

Pay Range

27.90 - 34.10

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.