Account Manager

WebMD; Los Angeles (CA); On-site; USD 22,730 - 32,373; Full time

Job summary

A leading health information service provider is seeking an Account Manager to enhance client relationships and ensure a seamless customer experience. Responsibilities include managing accounts, supporting clients, tracking payments, and achieving KPI targets. Candidates should have excellent communication skills, the ability to prioritize tasks, and a detail-oriented approach. Compensation starts at $20/hour with potential for upselling existing services. Ideal for someone with a customer service background looking to grow in a dynamic environment.

Qualifications

• Excellent written and oral communication skills required.
• Ability to prioritize and multi-task based on established deadlines.
• Detail-oriented and able to execute responsibilities at a high level.

Responsibilities

• Manage client relationships and deliver outstanding customer experience.
• Support clients with provisioning and maintaining accounts.
• Provide day-to-day customer service such as answering calls.
• Help clients understand and maximize the value of their services.
• Proactively identify areas for improvement.
• Manage retention efforts with scheduled check-ins.
• Initiate upsell opportunities for clients.
• Track customer payments and follow up on delinquency.
• Achieve KPI targets for client retention and upselling.

Skills

Excellent written and oral communication skills

Detail-oriented and able to execute responsibilities

Ability to prioritize and multi-task

Comfortable with selling add-on/upgrade services

Problem-solving ability

Technical competence with back-end account management systems

Microsoft Suite competence (Word and Excel)

Job description

Overview

WebMD is a trusted brand of health information services, serving consumers, physicians, healthcare professionals, employers, and health plans through our public and private online portals and WebMD the Magazine. The WebMD Health Network includes WebMD, WebMD Care Physician Directory, Vitals.com, Medscape, MedicineNet, eMedicine, RxList, theheart.org and Medscape Education. Our consumer portals and mobile health applications provide engaging, relevant, and credible health and wellness information, personalized health assessment tools, and access to online communities.

Our mission is to help consumers take an active role in managing their own health and wellness.

The Account Manager is focused on enhancing the overall client relationship and retention rates by providing a seamless customer experience with WebMD. You will do this by managing clients in our network, communicating best approaches, upselling, and ensuring their success with WebMD.

What you’ll do

• Manage client relationships and deliver outstanding customer experience.
• Support prospective and current clients with provisioning, updating, and maintaining their accounts and services.
• Provide day‑to‑day customer service such as answering inbound calls.
• Help clients understand and maximize the value of their services.
• Proactively identify areas for improvement and optimization.
• Manage retention efforts for assigned clients with regularly scheduled check‑ins and surface issues in a timely manner to minimize account attrition.
• Actively recognize and initiate upsell opportunities.
• Track and monitor customer payments and follow up in delinquency situations.
• Achieve KPI targets such as client retention rate, upsell revenue, CRM task completion %, and task age.

What you should bring

• Excellent written and oral communication skills.
• Ability to prioritize and multi‑task based on established deadlines, client needs, and business interests.
• Detail‑oriented and able to execute responsibilities at a high level with minimal supervision.
• Comfortable with selling add‑on/upgrade services to existing accounts (physician offices, businesses).
• Ability to problem‑solve on behalf of accounts.
• Ability to gain technical competence in utilizing back‑end account management portals and systems.
• Microsoft Suite competence (Word and Excel mandatory).

Compensation

The compensation for this role starts at $20/hour.