Account Servicing Specialist: Vehicle Allowance & Growth

Careerglobalhc; United States; Presencial; USD 39.000 - 59.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vehicle perks (monthly allowance)

Comprehensive health coverage

Employer‑funded HSA contributions

401(k) with company match

Life and disability insurance

Descripción de la vacante

Hyundai Capital America (HCA) is hiring an Account Servicing Associate to support processing requests such as title actions, VPP cancellations, and lease buyouts. You will handle emails, respond to escalations, and ensure timely, compliant processing across our serviced accounts.

The role requires strong communication, multitasking, and a proactive, professional approach in a fast-paced environment. Proficiency with Microsoft Office and team collaboration are essential.

Formación

• Minimum 1 year of experience working in a customer service role in a fast-paced operations environment.
• Auto finance experience a plus.
• High School diploma or GED.
• Demonstrated business etiquette including verbal, written and interpersonal communication skills to collaborate across the organization.
• Self-motivated, professional demeanor, and self-starter.
• Ability to multitask and follow workflow processes for assigned job duties.
• Must be able to successfully operate in a fast paced and team environment.
• Must adapt well to change, possess a high level of agility and successfully adjust to changing priorities.
• Ability to work well under pressure and meet deadlines.
• Proficient with Microsoft Office Suite and working knowledge of general office equipment.
• Proven track record with delivering seamless customer experiences.
• Ability to thrive in a performance coaching environment.

Responsabilidades

• Process account servicing requests, including but not limited to title processes, vehicle protection product (VPP) cancellations, total loss claims, and/or lease buyout transactions, in accordance with established SLAs.
• Respond to emails and resolve escalated account issues within designated timeframes, using a customer-centric approach to ensure a positive experience.
• Ensure productivity, quality, and compliance standards are consistently met.
• Prepare, send, and archive documentation in alignment with HCA policies and procedures.
• Make required outbound calls to customers, dealers, or third-party contacts to support account servicing activities.

Conocimientos

Customer service

Multitasking

Verbal & written communication

Team collaboration

Professional demeanor

Agility/adaptability

Pressure management

Microsoft Office

Process adherence

Educación

High School diploma or GED

Herramientas

Microsoft Office Suite

Descripción del empleo

Hyundai Capital America (HCA) is hiring an Account Servicing Associate to support processing requests such as title actions, VPP cancellations, and lease buyouts. You will handle emails, respond to escalations, and ensure timely, compliant processing across our serviced accounts.

The role requires strong communication, multitasking, and a proactive, professional approach in a fast-paced environment. Proficiency with Microsoft Office and team collaboration are essential.