Account Services Representative

Branded Custom Sportswear, Inc.; Leawood (KS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401K with Employer Match

PTO / Holidays

Employee Discounts

Job summary

Branded Custom Sportswear, Inc. in Overland Park, KS, is seeking an energetic Account Services professional to provide high-quality service to buyers, reps, production artists, licensing, and merchandising teams.

You will drive order/status inquiries and coordinate across departments in a fast-paced environment. The role requires strong communication, organization, and problem-solving abilities, plus familiarity with Excel/Word and SAP data entry.

Qualifications

• Strong communication and organization skills.
• Ability to multi-task in a fast-paced environment.
• Detail oriented with thorough documentation.
• Creative problem solving.
• Proficient with MS Excel and MS Word.
• Minimum 2 years of Account Services experience.

Responsibilities

• Assist customers and reps with order status questions and issues.
• Set up business partners and enter orders in SAP when needed.
• Issue credits as necessary.
• Handle return authorization and damaged goods inquiries.
• Coordinate with the art department to meet customer needs.
• Work with Licensing team on copy art and approvals.

Skills

Communication

Organization

Multitasking

Attention to detail

Follow-through

Creative problem solving

Tools

MS Excel

MS Word

Job description

A well-established Overland Park Company within the Collegiate Bookstore Market is looking to add to our Account Services Team. Experience in this market is highly desirable, but not a necessity. This fun, fast-paced environment is looking for hardworking and energetic people to join our team!

We are seeking the right individual to provide the highest quality of account services to external and internal customers, including but not limited to buyers, sales representatives, production artists, licensing, and the merchandising teams.

Responsibilities:

• Assist customers and reps in answering order status questions, resolve issues with art, or other related order issues
• Set up business partners, graphic numbers and assist entering orders in the SAP database when needed
• Issue credits when needed
• Handle return authorization and damaged goods inquires
• Coordinate with the art department to determine best graphic to meet the customer’s needs
• Work directly with the Licensing Team involving copy art and licensing approvals

Requirements:

• Strong Communication and Organization skills
• Ability to multi-task and perform in a fast-paced environment.
• Detail oriented
• Comprehensive follow-through with the ability to document resolutions.
• Creative problem solving
• Intermediate level of MS Excel and MS Word
• Minimum 2 years – Account Services experience

We believe a complete benefit package is important and provides our employees with a level of comfort and security for themselves and their families. We offer a full range of benefits to our full-time associates: Health, Dental, Vision, Life, STD / LTD, Long-Term Care, 401K with Employer Match, PTO (including Paid Holidays), Event Tickets and Employee Discounts.

Equal Opportunity Employer

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.