Account Services Engineer - Hybrid, 24x7 Incident Support

Verizon; Irving (TX); Híbrido; USD 59.000 - 106.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) match

Holiday leave

Personal days

Parental leave

Tuition assistance

Descripción de la vacante

Verizon is seeking an Assoc Engr-Account Svcs to join a hybrid team delivering managed support for clients with complex solutions. You will triage incidents, troubleshoot with vendors, and drive root-cause analysis to resolution.

You’ll support high-profile clients (NFL, FIFA, NHL, NASCAR), participate in 24x7 shift coverage, and coordinate across multiple teams while expanding your technical and customer-service skills in a fast-paced environment.

Formación

• Bachelor’s degree or 1+ year relevant experience.
• Experience with incident management and client-facing support.
• Strong analytical and problem-solving skills.

Responsabilidades

• Provide real-time incident management and triage for service-related issues.
• Troubleshoot root causes and engage vendors until resolution.
• Consult on improving client network connectivity and support services.

Conocimientos

Incident management

Triage

Troubleshooting

Client consulting

Network monitoring

Reporting

Educación

Bachelor's degree

Herramientas

Protocol analyzers

Descripción del empleo

Verizon is seeking an Assoc Engr-Account Svcs to join a hybrid team delivering managed support for clients with complex solutions. You will triage incidents, troubleshoot with vendors, and drive root-cause analysis to resolution.

You’ll support high-profile clients (NFL, FIFA, NHL, NASCAR), participate in 24x7 shift coverage, and coordinate across multiple teams while expanding your technical and customer-service skills in a fast-paced environment.