Account Services Engineer - 24/7 Network Support

Verizon; Alpharetta (GA); Hybrid; USD 59,000 - 106,000; Full time

Job summary

Verizon is seeking an Assoc Engr-Account Svcs to join a 24x7 support team. You will provide real-time incident management, triage issues, and coordinate with vendors to drive resolution.

You’ll monitor network performance on OnSite LTE equipment, advise customers on improvements, and support high-profile clients like NFL and NASCAR. This hybrid role requires flexibility for holidays, overnights, and weekends.

Qualifications

• Bachelor’s degree or 1+ year of relevant experience required.
• Experience with incident management and troubleshooting is preferred.
• Ability to coordinate with vendors and internal teams to drive issue resolution.

Responsibilities

• Provide incident management, triage, and ticket handling for service issues.
• Troubleshoot with internal teams and vendors until issues are resolved.
• Consult on improving client network connectivity and support services.
• Assist with event support for high-visibility clients (e.g., NFL, FIFA, NHL, NASCAR).
• Monitor progress and coordinate with internal teams, vendors, and clients to ensure full resolution.

Skills

Incident management

Troubleshooting

Network connectivity

Vendor coordination

Event support

Reporting

Project coordination

Education

Bachelor’s degree or related experience

Tools

Protocol analyzers

Job description

Verizon is seeking an Assoc Engr-Account Svcs to join a 24x7 support team. You will provide real-time incident management, triage issues, and coordinate with vendors to drive resolution.

You’ll monitor network performance on OnSite LTE equipment, advise customers on improvements, and support high-profile clients like NFL and NASCAR. This hybrid role requires flexibility for holidays, overnights, and weekends.