Account Services Coordinator

Links Unlimited; Cincinnati (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Links Unlimited, Inc. is hiring Account Services Coordinators who enjoy details, problem solving, and helping customers and teammates get things done. You’ll support customer accounts and coordinate orders across sales, customer programs, merchandising, and 3PL teams.

These roles require clear communication, ownership, and the ability to manage multiple tasks while ensuring quotes, orders, and account records are accurate from start to finish. Travel up to 25% may be required.

Qualifications

• Experience in customer service, account support, order coordination, project support, or a similar role.
• Strong organizational skills and the ability to manage multiple priorities without losing track of details.
• Clear, professional communication and confidence working with customers, vendors, and coworkers.
• A consistent habit of following up and completing what you start.
• Sound judgment and a willingness to investigate problems and recommend solutions.
• Comfort learning new systems and working with pricing, quantities, dates, and other detailed information.
• Proficiency in Microsoft Outlook, Excel, and Word; experience with an ERP or CRM system is helpful.
• A collaborative approach, adaptability, and a willingness to learn.

Responsibilities

• Support customer relationships. Respond to questions, provide updates, and help ensure customers receive accurate information and dependable service.
• Coordinate orders and projects. Gather requirements, organize details, track deadlines, and follow through from start to finish.
• Keep information accurate. Prepare and maintain quotes, orders, product details, and account records in company systems.
• Work with vendors and internal teams. Confirm pricing, availability, specifications, and timelines needed to complete assigned work.
• Stay ahead of issues. Identify missing information, potential delays, or discrepancies and help resolve them before they affect the customer.
• Communicate next steps. Make sure the people involved understand what’s needed, who owns it, and when it’s due.
• Help improve how we work. Recognize recurring challenges and suggest practical ways to make processes more efficient.

Skills

Customer service

Organization

Communication

Follow-up

Problem solving

Adaptability

Tools

ERP/CRM systems

Microsoft Outlook

Excel

Word

Job description

• Employee Type FT Exempt

About the Roles

Links Unlimited is hiring multiple Account Services Coordinators who enjoy keeping details straight, solving problems, and helping customers and teammates get things done.

We have openings supporting our sales, customer programs, merchandising, and third-party logistics (3PL) teams. Each position is assigned to a specific team, with the shared core responsibilities outlined below. During the interview process, we’ll discuss the available roles and how they align with your experience and interests.

In these roles, you’ll support customer accounts and coordinate orders and projects, working with internal teams and vendor partners to keep everything moving from initial request through completion. We’re looking for people who communicate clearly, follow through consistently, and take ownership of their work.

What You’ll Do

• Support customer relationships. Respond to questions, provide updates, and help ensure customers receive accurate information and dependable service.
• Coordinate orders and projects. Gather requirements, organize details, track deadlines, and follow through from start to finish.
• Keep information accurate. Prepare and maintain quotes, orders, product details, and account records in company systems.
• Work with vendors and internal teams. Confirm pricing, availability, specifications, and timelines needed to complete assigned work.
• Stay ahead of issues. Identify missing information, potential delays, or discrepancies and help resolve them before they affect the customer.
• Communicate next steps. Make sure the people involved understand what’s needed, who owns it, and when it’s due.
• Help improve how we work. Recognize recurring challenges and suggest practical ways to make processes more efficient.

What We’re Looking For

• Experience in customer service, account support, order coordination, project support, or a similar role.
• Strong organizational skills and the ability to manage multiple priorities without losing track of details.
• Clear, professional communication and confidence working with customers, vendors, and coworkers.
• A consistent habit of following up and completing what you start.
• Sound judgment and a willingness to investigate problems and recommend solutions.
• Comfort learning new systems and working with pricing, quantities, dates, and other detailed information.
• Proficiency in Microsoft Outlook, Excel, and Word; experience with an ERP or CRM system is helpful.
• A collaborative approach, adaptability, and a willingness to learn.

Experience with promotional products, consumer brands, distribution, or fulfillment is a plus. We also welcome candidates whose coordination and customer support experience comes from other industries.

What Success Looks Like

Customers and teammates can count on you. Your information is accurate, your priorities are organized, and your follow-through keeps work moving. When an issue comes up, you communicate early and take an active role in getting it resolved.

About Links Unlimited

Links Unlimited connects businesses with premium brands, branded merchandise, and services that support gifting, incentives, and brand experiences. Our capabilities include product sourcing, decoration, warehousing, kitting, and fulfillment—all supported by people who care about getting the details right.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to travel up to 25% of the time.