Account Service Coordinator - Inventory Finance

Huntington National Bank; Schaumburg (IL); Hybride; USD 34 000 - 67 000; Plein temps

Résumé du poste

Huntington National Bank is seeking an Account Service Coordinator to provide support to dealers and internal partners. The role emphasizes data entry, account maintenance, dealer assistance, and timely resolution of inquiries to ensure a positive customer experience.

Responsibilities include dealer support, data entry, processing payments and updates, reporting, and collaboration with Sales, Finance and Operations.

Qualifications

• Entry level role with focus on data entry, account maintenance and dealer support.
• Requires strong communication and organizational skills.
• Experience in customer service or administrative support is preferred.

Responsabilités

• Serve as primary contact for dealer questions related to account activity and documentation.
• Enter, update and maintain dealer and account information in internal systems.
• Coordinate payments, adjustments and account transactions.
• Run reports to identify missing documents or follow-up needs.
• Collaborate with Sales, Finance and Operations to meet dealer needs.

Connaissances

Customer service

Administrative support

Operations

MS Office

Communication

Formation

High school diploma or GED

Outils

MS Office

Description du poste

Description

Summary

The Account Service Coordinator is an entry-level role responsible for providing high-quality support to dealers and internal partners. This position focuses on data entry, account maintenance, dealer assistance, and timely resolution of inquiries to ensure a positive customer experience. The role may support a shared pool of accounts or an assigned portfolio, depending on business needs.

Duties & Responsibilities

• Dealer Support
  • Serve as a primary contact for dealer questions related to account activity, system navigation, documentation, payments, and general inquiries.
  • Provide timely, accurate responses to dealer requests and escalated issues as needed.
  • Support onboarding activities by collecting required documentation and assisting with the application process.
• Account & Data Entry Support
  • Accurately enter, update, and maintain dealer and account information in internal systems.
  • Process routine account updates, corrections, and maintenance requests.
  • Ensure data accuracy, proper documentation, and compliance with internal policies.
• Operational Processing
  • Coordinate with internal teams to ensure payments, adjustments, and account transactions are completed accurately and on time.
  • Assist with clearing exceptions, correcting discrepancies, and resolving suspended or incomplete items.
  • Support preparation of standard dealer communications, including reminders and account updates.
• Monitoring & Reporting
  • Run reports and review account information to identify missing documents, incomplete data, or follow‑up needs.
  • Flag potential issues to senior team members or management when appropriate.
• Communication & Collaboration
  • Communicate dealer needs, concerns, or trends to internal stakeholders including Sales, Finance, and Operations.
  • Partner closely with teammates to ensure consistent service delivery and a positive dealer experience.
• Other Duties
  • Participate in projects aimed at process improvement or workflow efficiency, as assigned.
  • Contribute to team goals by supporting colleagues during peak periods or absences.
  • Perform other duties assigned.

Basic Qualifications:

• High school diploma, GED, or equivalent education required.
• 1+ years of experience in customer service, administrative support, operations

Preferred Qualifications:

• Strong communication skills—both written and verbal—with a customer‑focused mindset.
• High attention to detail with strong organizational and time‑management abilities.
• Ability to manage multiple tasks and prioritize in a fast‑paced environment.
• Comfortable learning new systems, tools, and processes.
• Proficient in MS Office (Excel, Outlook, Word) and able to work within multiple software platforms.

Exempt Status: (Yes= not eligible for overtime pay) ( No = eligible for overtime pay)

No

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in‑office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F‑1 students, H‑1B professionals, O‑1 workers, TN workers, E‑3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full‑time basis.

Compensation Range:

$25.00 - $48.56 Hourly

The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington’s Career Web Site for more details.