Commercial & Indirect Sales Support, Auto Finance

0101 The Huntington National Bank; Dallas (TX); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Huntington is seeking an administrative support professional in Dallas to handle dealer service inquiries, support day-to-day dealer interactions, and maintain dealer accounts. The role emphasizes accurate documentation, customer service, and relationship building across bank products and services.

Responsibilities include handling complex account questions, supporting sales efforts with paperwork, and training others on systems.

Qualifications

• High School Diploma or GED required.
• 3 years in a clerical support role required.

Responsibilities

• Answer dealer service phone line and resolve inquiries about accounts and applications.
• Manage day-to-day activities and interaction between the dealer client and Huntington.
• Establish, document, and maintain dealer relationships and servicing.
• Advise on bank products and services to internal and external stakeholders.
• Identify, research, analyze, and resolve complex account problems.
• Assist sales or officers by processing and maintaining complete documentation including financial statements.
• Prepare presentations, memo content, and other client-related correspondence.
• Maintain up-to-date knowledge and train others on products, services, systems, and related technology.
• Make routine decisions in the absence of an officer.

Skills

Customer service

Written communication

Verbal communication

Organizational skills

Analytical skills

Multi-tasking

Education

High school diploma or GED

Job description

Duties & Responsibilities:

• Provides administrative support, including answering dealer service phone line and resolving dealer inquiries in reference to account and application questions.
• Responsible for the day-to-day activities and interaction between the dealer client and Huntington.
• Responsible for the establishment, documentation, and maintenance and servicing of the dealer relationship.
• Fosters and develops internal and external relationships including advising and counseling on bank products and services.
• Responsible for identifying, researching, analyzing, and resolving complex problems with accounts.
• Assists the sales function or an officer by processing and maintaining complete and accurate documentation including financial statements.
• Compiles information, composes presentations and/or memos and prepares other correspondence that will be presented to clients, officers, attorneys, agencies and others.
• Maintains up-to-date knowledge and may train others on products, services, departmental systems, and related technology.
• Makes routine decisions in the absence of an officer.
• Performs other duties as assigned.

Basic Qualifications:

• High School Diploma or GED required
• 3 years in a clerical support role required

Preferred Qualifications:

• Excellent in customer service, highly motivated, focused, and goal oriented
• Excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Strong organizational skills with attention to detail, planning and follow-up
• Strong analytical skills with experience with financial analysis
• Experience with commercial Treasury management maintenance
• Ability to build and expand quality internal and external customer relationships
• Ability to multi-task PC and internet proficiency

Exempt Status:

(Yes = not eligible for overtime pay) (No = eligible for overtime pay) No

Workplace Type:

Office

Our Approach to Office Workplace Type:

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses.

Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Welcome to Huntington! At Huntington, we look out for people.

From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way we save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values-simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter.

Reasonable Accommodations

Various methods will be used throughout the recruitment process to verify candidate authenticity. Any interviews conducted virtually must be joined from a distraction-free environment, with the candidate on camera and without the use of virtual backgrounds.