Account Relationship Associate

Huntington National Bank; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Huntington is seeking a senior level Account Relationship Associate to deliver superior customer service and manage client relationships within a banking environment. You will support account officers with administrative tasks, maintain documentation, and help resolve complex account issues.

The role emphasizes client interaction, product knowledge, and accurate record-keeping, with a focus on building lasting internal and external relationships.

Qualifications

• High School Diploma or GED required.
• 3 years clerical support experience.
• Excellent customer service and communication skills.
• Ability to handle multiple tasks and attention to detail.

Responsibilities

• Provides administrative support for sales function for one or more account officers.
• Manages day-to-day activities and interaction between the client and Huntington for relationship servicing.
• Advises and counsels on bank products and services to build relationships.
• Identifies, researches, analyzes and resolves complex account problems.
• Maintains documentation and processes for client accounts.
• Prepares memos and correspondence for clients, officers, attorneys and others.

Skills

Customer service

Communication skills

Organization

Multi-tasking

Education

High School Diploma or GED

Tools

PC proficiency

Internet proficiency

Job description

Summary

This senior level Account Relationship Associate position provides Simply the Best customer service at all times.

Description

This senior level Account Relationship Associate position provides Simply the Best customer service at all times.

Duties & Responsibilities

• Provides administrative support, including typing, filing and answering telephones for a sales function for one or more account officers.
• Responsible for the day-to-day activities and interaction between the client and Huntington, in terms of the establishment, documentation, and maintenance and servicing of the relationship.
• Fosters and develops internal and external relationships including advising and counseling on bank products and services.
• Responsible for identifying, researching, analyzing and resolving complex problems with accounts.
• Assist the sales function or an officer by processing and maintaining complete and accurate documentation.
• Compiles information, composes memos and prepares other correspondence that will be presented to clients, officers, attorneys, agencies and others.
• Maintains up-to-date knowledge and may train others on products, services, departmental systems and related technology.
• Makes routine decisions in the absence of an officer.
• Performs other duties as assigned.

Basic Qualifications

• High School Diploma or GED required
• 3 years in a clerical support role required

Preferred Qualifications

• Excellent in customer service, highly motivated, focused, and goal oriented
• Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Strong organizational skills with attention to detail, planning and follow-up
• Ability to build and expand quality internal and external customer relationships
• Ability to multi-task
• PC and internet proficiency

Exempt Status

(Yes = not eligible for overtime pay) (No = eligible for overtime pay) No

Workplace Type

Office

Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.