Account Resolution Specialist - Profit Sharing

Godshall Recruiting; Park Place (SC); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health/Dental/Supplemental benefits

PTO

Paid Holidays

Job summary

Godshall Recruiting is seeking a customer service professional to manage complex consumer accounts via inbound and outbound communications, focusing on timely resolutions and exceptional service. The role includes negotiating payment arrangements and handling multiple channels (phone, email, chat, text).

Schedule is Mon-Thurs, 9am-8pm, with three day weekends and an October 5 start date. This temp-to-hire/direct-hire position offers benefits and growth opportunities as you support customers and

Qualifications

• Associate's or Bachelor's degree preferred.
• Strong attention to detail.
• Excellent phone communication skills.

Responsibilities

• Manage complex consumer accounts through inbound and outbound communications, working to achieve timely and effective account resolution.
• Negotiate payment arrangements, settlement agreements, and dispute resolutions while delivering exceptional customer service.
• Handle consumer interactions across multiple channels, including phone, email, chat, and text, ensuring accurate documentation and follow-up.
• Serve as a resource for escalated customer situations, exercising sound judgment and making independent decisions to support positive outcomes.

Skills

Phone communication

Customer service

Dispute resolution

Negotiation

Time management

Education

Associate's Degree or Bachelor's Degree preferred

Job description

Godshall Recruiting is seeking a customer service professional to manage complex consumer accounts via inbound and outbound communications, focusing on timely resolutions and exceptional service. The role includes negotiating payment arrangements and handling multiple channels (phone, email, chat, text).

Schedule is Mon-Thurs, 9am-8pm, with three day weekends and an October 5 start date. This temp-to-hire/direct-hire position offers benefits and growth opportunities as you support customers and