Account Resolution Specialist

Conservice LLC; Logan (UT); Hybrid; USD 33,000 - 36,000; Full time

Job summary

Conservice LLC in Logan, UT is seeking an Account Resolutions Specialist to research and resolve client issues efficiently, collaborating with multiple teams and communicating with Single-Family clients and residents.

This full-time, hybrid role requires a high school diploma and strong problem-solving, written and verbal communication, and meticulous attention to detail to meet deadlines and deliver resolutions.

Qualifications

• High school diploma required.
• Experience resolving client issues preferred.
• Ability to solve problems with limited information.

Responsibilities

• Research and resolve client issues daily.
• Communicate with clients and residents by phone and email.
• Coordinate with internal teams on audits/projects.
• Address bill anomalies with providers.
• Meet deadlines and manage workload.

Skills

Problem solving

Time management

Clear communication

Attention to detail

Adaptability

Education

High school diploma

Job description

Job Description

Pay:$15.75/hour + performance based tier pay

Location: Logan, UT Hybrid (In office Tuesday, Wednesday, Thursday)

Hours: Full Time, Monday-Friday

Overview

Account Resolutions Specialists thoroughly research and resolve client issues in an effective and timely manner. This position will provide you with the opportunity to work with multiple teams within Conservice as well as direct communication with our Single-Family clients and residents. Your ability to successfully resolve client and resident issues will strengthen our overall relationship with our clients. Come be part of a team dedicated to client satisfaction, which is a key part of driving real growth in our organization.

Responsibilities

• Complete daily bill research
• Resolve client and tenant trash issues via email and phone calls
• Assist with client-requested audits/projects
• Correspond with providers regarding bill anomalies
• Correspond with clients and residents to resolve urgent issues

Preferred Skills

• Ability to solve problems with limited information
• Manage workload to meet deadlines and achieve goals
• Ability to communicate clearly and professionally in writing and verbally
• Must be meticulous and have great attention to detail
• Ability to adapt to changes and processes efficiently

Requirements

Education

• High school diploma, GED, or equivalent

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law.

Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions.

All information provided will be kept separate from your expression of interest.

Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information.

If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question.

Thank you for your voluntary cooperation.