Account Resolution Specialist (Customer-Focused Collections)

DRB-40, LLC; Buffalo (NY); On-site; USD 37,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Referral Program

Monthly Bonuses

Job summary

DRB-40, LLC is expanding our team in Buffalo, NY, offering a people-friendly collections role focused on problem-solving and respectful communication. Starting at $18.00+/hour with uncapped monthly bonuses, the role supports realistic earnings of $37,440–$80,000+ annually and includes benefits such as insurance and 401(k).

Responsibilities include speaking with customers, setting up payment plans, and maintaining compliant notes.

Qualifications

• Experience in collections, customer service, call centers, banking, or sales preferred.
• Strong communication and listening skills; professional and empathetic interactions.
• Goal-oriented with a positive attitude and basic computer skills.

Responsibilities

• Speak with customers to understand their situation and help resolve accounts.
• Set up manageable payment plans and settlements.
• Use problem-solving skills to create positive outcomes.
• Maintain accurate and compliant account notes.
• Work toward achievable individual and team goals.

Skills

Communication skills

Active listening

Empathy

Problem solving

Patience

Computer literacy

Tools

FDCPA knowledge

Job description

Help People Find Financial Solutions — While Growing Your Career!

DRB-40, LLC is expanding our team and looking for motivated individuals to help customers resolve outstanding accounts with professionalism and empathy.

This is not a traditional “high-pressure collections” role — we focus on problem-solving, respectful communication, and realistic solutions for customers.

If you have experience in collections, customer service, call centers, banking, or sales, we’d love to talk with you.

Compensation & Earning Potential:

• Starting at $18.00+/hour (based on experience)
• Uncapped monthly bonus opportunities
• Realistic earning potential: $37,440 – $80,000+ annually
• Consistent account volume to support your success

What You’ll Do:

• Speak with customers to understand their situation and help resolve accounts
• Set up manageable payment plans and settlements
• Use problem-solving skills to create positive outcomes
• Maintain accurate and compliant account notes
• Work toward achievable individual and team goals

What We’re Looking For:

Experience in collections, customer service, call center, banking, or sales preferred

• Strong communication and listening skills
• Ability to handle conversations with professionalism and empathy
• Goal-oriented mindset with a positive attitude
• Basic computer skills

Collection experience and knowledge of FDCPA are a plus — but not required for the right candidate.

Why Join DRB-40?

• Supportive team environment (not a boiler-room culture)
• Paid training and ongoing coaching
• Medical, dental, and vision insurance
• 401(k)
• Paid time off
• Employee referral program
• Monthly bonuses, incentives & team contests
• Opportunities to grow into leadership, training, or QA roles

What Makes This Role Different?

We understand this industry can be challenging — that’s why we focus on:

• Respectful, solution-based conversations
• Realistic performance expectations
• A team-first culture that supports long-term success

DRB-40, LLC is an equal opportunity employer committed to building a respectful, inclusive, and high-performing workplace.

Requirements

Customer service skills, good negotiation skills, persuasion skills, well-developed patience and diligence, problem-solving skills, mathematical skills, and excellent communication and interpersonal skills.