Account Resolution Specialist

Weltman, Weinberg & Reis Co., LPA; Independence Township (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

PTO 16 days

9 company holidays

Medical, Rx, Dental, Vision

401(k)

Onsite gym / fitness

Job summary

The Weltman, Weinberg & Reis Co., LPA is seeking an Account Resolution Specialist in Independence Township, OH to notify and locate consumers with delinquent accounts and attempt payment under FDCPA rules and client standards.

You will mail letters, speak with consumers by phone, negotiate payment arrangements, and document status in our systems. Regular attendance and compliance training are required.

Qualifications

• High school diploma or GED required.
• 1 year experience in hospitality, customer service, call center or sales preferred.
• Accurate typing and data entry skills.
• Targets met with 85%+ of monthly revenue goals.
• Basic computer operation and internet research knowledge.
• Good written and verbal communication; maintains composure.
• Background check and drug screen required.

Responsibilities

• Notify and locate consumers with delinquent accounts and encourage payment per FDCPA and client standards.
• Confer with consumers by telephone to resolve overdue payments.
• Calculate payment arrangements and negotiate settlements with possible supervisor approval.
• Document financial status and update account notes.
• Contact consumers, representatives, attorneys, and courts for updates and information.
• Handle debit/check payments by phone and locate consumer assets.
• Use public records and directories to locate consumers and assets.
• Decide next activity on file and monitor for required documents.
• Ensure options are utilized to achieve payment and meet daily goals.
• Adhere to required training and maintain professional conduct.

Skills

Typing

Data entry

Customer service

Communication

Problem solving

Education

High school diploma or GED

Job description

The Account Resolution Specialist is responsible to notify and/or locate consumers with delinquent accounts and attempt to secure payment according to compliance with the Fair Debt Collection Practices Act (F.D.C.P.A.), WWR and client standards.

Responsibilities/Duties/Functions/Tasks

• Requests and/or mails form letters to consumers or representatives to notify and encourage payment of delinquent accounts
• Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution
• Calculates payment arrangements and negotiates settlements which may require supervisor/client approval
• Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account
• Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts
• Obtains information to handle debit and check payments by phone
• Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets. Locates additional addresses as necessary
• Makes decision for next activity on consumer file and monitors files for required documents
• Follow-up to ensure all available options are utilized to achieve payment of debt
• Meets minimum standards for daily calls, files worked and goals
• Handles files in accordance with WWR and client standards, follows scripts and regulatory compliance requirements
• Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line
• Complete all required training applicable to this position
• Regular and predictable attendance is an essential function of this position
• Other duties, as assigned

Qualifications

• High school diploma or general education degree (GED) required
• 1-year consistent work experience required, in hospitality field, customer service, call center or sales experience preferred
• Accurate typing and data entry skills
• Consistently achieves 85% or better on monthly revenue goals
• Knowledge of basic computer operation, including internet research
• Maintains composure in difficult situations
• Communicates effectively verbally and in writing
• Must pass background check and drug screen

Compensation And Benefits

• The expected compensation is $18.29 hr.-$22.04 hr. and potential uncapped monthly bonus
• Uncapped monthly bonus opportunities (average annual potential bonus $10,500)
• Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays
• Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more. You can review our benefits at for more information.
• Promotional opportunities from within the firm
• Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc. On site "Bistro to Go" vending and fresh foods available
• Free parking
• Free onsite fitness center available to join for all employees

Physical And Mental Demands

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain in a stationary position at a workstation. This position requires constant use of hands and fingers for typing and operating a computer and other office equipment. The employee must possess the ability to communicate information and ideas in writing and verbally. Occasional standing, walking, bending, and lifting of items weighing up to 15 pounds may be required. Close visual acuity is needed to read, analyze data, and view a computer terminal for extended periods.

Work Environment

This position operates in a professional office environment. It is representative of those an employee encounters while performing the essential functions of this job. The employee will experience low to moderate noise levels and moderate interruptions. The workspace is well-lit and climate controlled.

EEO Statement:

Weltman is an equal opportunity employer.

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