Account Resolution Specialist

AIR Communities; Denver (CO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Rent discount 25%

Medical, dental, vision, life ins.

401(k) with 6% match

PTO including vacation, sick time, 14+

Paid parental leave up to 16 weeks

Tuition assistance and 100% licensure/

Paid community service 15 hours/year

Commuter benefits

Pet insurance

Consumer discounts

Career growth

Job summary

AIR Communities is seeking an entry level Account Resolution Specialist for its Shared Service Center in the Denver Tech Center. You will contact delinquent account holders to collect payments and balance professionalism with timely collections.

Key duties include making calls, sending notices, processing filings, and establishing payment plans. Strong communication, negotiation, and independence are essential.

Qualifications

• Excellent written and spoken communication skills.
• Ability to negotiate and resolve conflicts calmly.
• Professionalism and composure during difficult conversations.
• Ability to learn new systems and operate office equipment.
• Strong organizational and time-management skills.

Responsibilities

• Contact delinquent account holders by phone or written correspondence to request payment.
• Prepare late notices, process filings, collect rent payments and manage warrants of restitution.
• Review eviction requirements and establish payment plans or alternatives for delinquent accounts.
• Follow up on payment plans and document collection activities; may recommend charge-offs.

Skills

Communication skills

Negotiation

Professionalism

Independent work

Patience under pressure

Tools

Computer literacy

Job description

Job Description

The entry level Account Resolution Specialists is part of our Shared Service Center team, located in the heart of the Denver Tech Center. We are looking for a skilled Account Resolution Specialist to contact account holders and collect outstanding payments.

A bit more about what you’ll do…

• You will strike a balance between professionalism and ensuring timely payments.
• You have excellent communication and negotiation skills, as well as an ability to work independently.
• You’ll contact delinquent account holders by telephone or in writing and request payment to bring the account current.
• You’ll prepare late notices, process legal filings, collect rental payments, review warrants of restitution, conduct evictions, and establish alternative payment plans or other processes for payment of delinquent accounts.
• You’ll follow up with customers on established payment plans and document collection activities. You may recommend charge-offs.

Qualifications

• Computer literacy, and ability to learn new systems.
• Capacity to utilize a variety of office equipment.
• Good communication skills, both verbally and in writing.
• Ability to maintain professionalism and composure during challenging conversations.
• Ability to retain patience and manage stress.
• Skilled in negotiation.

Additional Information

What We Offer

AIR offers attractive total compensation packages designed to recognize and reward performance including:

• Expected pay rate of $21-$23/hr base pay plus commission potentials based on collections performance, offering strong additional earning potential. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
• Medical, dental, vision , and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 401(k) plan with employer matching contribution up to 6%.
• Paid time off including vacation, sick time, and 14 holidays.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

What You Need to Know

Application Deadline: The initial deadline for applications is 8/6/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.