Collections Specialist

AIR Communities; Denver (CO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Rent discount 25%

Health insurance

Dental insurance

Vision insurance

Life insurance

HSA/FSA plans

Short/long-term disability

401(k) with employer matching 6%

Paid time off

Paid parental leave

Tuition assistance

Community service time

Commuter benefits

Pet insurance

Career growth

Job summary

AIR Communities, headquartered in Denver, CO, is a major owner and operator of multifamily housing. The Collections Specialist will join the Shared Service Center in the Denver Tech Center to contact account holders and collect outstanding payments, balancing professionalism with timely collections.

This in-office role requires strong communication and negotiation skills, the ability to work independently, and dedication to accuracy.

Qualifications

• Computer literacy and ability to learn new systems.
• Good verbal and written communication skills.
• Ability to negotiate and stay professional under pressure.
• Ability to maintain patience and manage stress in challenging conversations.

Responsibilities

• Balance professionalism with ensuring timely payments.
• Contact delinquent account holders by telephone or in writing.
• Prepare late notices, process filings, collect rental payments, review warrants of restitution, and establish payment plans.
• Follow up with customers on established payment plans and document collection activities.
• You may recommend charge-offs.

Skills

Communication

Negotiation

Independence

Patience

Stress management

Professionalism

Job description

AIR Communities is headquartered in Denver, CO and is one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets.At AIR,we value integrity, respect, collaboration, customer focus, and performance.These values are brought to life by our teammates, who are ultimately responsible for our success.When you join our team, you'll work alongside the most dedicated professionals in the industry andopen the door to unlimited career opportunities.

Where You Will Work

Our corporate office is located in theDenver Tech Center. Our office spans the top two floors of the building and features expansive views of the mountains and the downtown skyline.

AIR values relationships and the benefits from working side by side with teammates, thereforethis position will bein-office 5 days a weekto support central administrative operations.

Job Description

The Collections Specialist is part of our Shared Service Center team, located in the heart of the Denver Tech Center. We are looking for a skilled Collections Specialist to contact account holders and collect outstanding payments.

A bit more about what you’ll do…

• You will strike a balance between professionalism and ensuring timely payments.
• You have excellent communication and negotiation skills, as well as an ability to work independently.
• You’ll contact delinquent account holders by telephone or in writing and request payment to bring the account current.
• You’ll prepare late notices, process legal filings, collect rental payments, review warrants of restitution, conduct evictions, and establish alternative payment plans or other processes for payment of delinquent accounts.
• You’ll follow up with customers on established payment plans and document collection activities. You may recommend charge-offs.

Qualifications

• Computer literacy, and ability to learn new systems.
• Capacity to utilize a variety of office equipment.
• Good communication skills, both verbally and in writing.
• Ability to maintain professionalism and composure during challenging conversations.
• Ability to retain patience and manage stress.
• Skilled in negotiation.

Additional Information

What We Offer

AIRoffers attractive total compensation packages designed to recognize and reward performance including:

• Expected pay rate of $21-$23/hr base pay plus commission potentials based on collections performance, offering strong additional earning potential.You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• 25% Rent Discountat any AIR community (a rental application is required, and certain exclusions apply).
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 401(k) planwith employer matching contribution up to6%.
• Paid time off includingvacation, sick time, and 14holidays.
• Paid parental leaveof up to 16 weeks.
• Tuition assistance program and up to100% reimbursementfor job-related certifications and licenses.
• 15 hours ofpaid time annually forcommunity service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training,andcareer growth.

What You Need to Know

Application Deadline:The initial deadline for applications is 09/23/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-paneldrug screening thatexcludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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