Personal Lines Operations Associate

Jobtailor; Quincy (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor in Massachusetts is seeking a dedicated Insurance Customer Service Associate to support internal and external customers, processing insurance applications and endorsements.

You will collaborate with Underwriting, Product, Billing and Customer Service, manage workload, and escalate issues to the Team Manager when needed.

If you are detail-oriented, a quick learner, and comfortable navigating multiple systems, this role offers a fast-paced environment and growth opportunities.

Qualifications

• General working knowledge of MS Office
• Flexible and adaptable when faced with change
• Ability to multi-task
• Strong organizational skills and attention to detail
• Quick learner, able to navigate multiple systems and products
• Works well individually as well as a team
• Sound customer service, communication and collaboration skills.
• Able to work in a fast paced environment with a strong attention to detail.

Responsibilities

• Demonstrate stellar customer service to both internal and external customers
• Collaborate positively and effectively with team, department and business partners such as Underwriting, Product, Billing and Customer Service
• Apprise Team Manager of assigned workload, issues, and escalated situations.
• Ability to recognize and elevate problems to Team Manager or to problem resolution expert
• Communicate with various internal departments to complete daily work
• Contact agents to obtain correct or missing information on insurance applications and answer agent questions within limits of authority
• Able to shift priorities as needed
• Demonstrate functional and technical skills required to complete assigned tasks which include processing new business and renewal policies as well as endorsements
• Pursue work independently under general supervision
• Manage assigned work efficiently to ensure timely completion

Skills

Customer service

Collaboration

Organizational skills

Multi-tasking

Attention to detail

Communication

Teamwork

Independence

Tools

MS Office

Job description

• Demonstrate stellar customer service to both internal and external customers
• Collaborate positively and effectively with team, department and business partners such as Underwriting, Product, Billing and Customer Service
• Apprise Team Manager of assigned workload, issues, and escalated situations.
• Ability to recognize and recognize and elevate problems to Team Manager or to problem resolution expert
• Communicate with various internal departments to complete daily work, as required
• Contact agents to obtain correct or missing information on insurance applications and answer agent questions within limits of authority
• Able to shift priorities as needed
• Demonstrate functional and technical skills required to complete assigned tasks which include processing new business and renewal policies as well as endorsements
• Pursue work independently under general supervision
• Manage assigned work efficiently to ensure timely completion

Requirements

• General working knowledge of MS Office
• Flexible and adaptable when faced with change
• Ability to multi-task
• Strong organizational skills and attention to detail
• Quick learner, able to navigate multiple systems and products
• Works well individually as well as a team
• Sound customer service, communication and collaboration skills.
• Able to work in a fast paced environment with a strong attention to detail.

Core Competencies

Demonstrates strong customer service and communication skills while effectively collaborating with internal departments and managing workloads. Proficient in processing insurance applications and maintaining attention to detail in a fast-paced environment.

Highest-signal resume keywords

• Customer Service
• Collaboration
• Organizational Skills
• MS Office
• Problem Resolution

ATS Optimization Keywords

Hard Skills

• Processing New Business
• Renewal Policies
• Endorsements
• Multi-Tasking
• Attention to Detail

Soft Skills

• Adaptability
• Quick Learner
• Communication
• Teamwork
• Independence

Industry Keywords

• Insurance Applications
• Workload Management
• Escalation
• Fast-Paced Environment
• Internal Departments