Account Research & Technical Onboarding Specialist

Intoximeters,-Inc.; Missouri; On-site; USD 65,000 - 90,000; Full time

Job summary

Intoximeters,-Inc. is seeking a high-energy investigator for Technical Accuracy & Research. The role blends technical aptitude with meticulous attention to detail, handling pricing concessions, software-specific instrument configurations, and dry gas specifications across complex accounts.

You will manage onboarding, research, and cross-system data integrity within a fast-paced office environment, ensuring every detail aligns with customer and billing requirements.

Qualifications

• 5 years in a technical customer service, research, or account management role.
• Experience with ERP and CRM environments.
• Mastery of ERP/CRM systems and technical product databases.
• Reliable and owns their desk; proactive in fast-paced settings.

Responsibilities

• Technical Onboarding & Research: Conduct deep-dive research for new and existing customer setups.
• Financial Precision: Manage and audit pricing concessions to ensure billing accuracy.
• System Integration (CRM & ERP): Maintain data integrity across CRM and ERP systems.
• Workflow Agility: Pivot between technical specs and customer inquiries without errors.
• Information Retention: Rely on excellent memory recall to track account nuances.

Skills

ERP systems

CRM systems

Attention to detail

Multitasking

Problem solving

Job description

Intoximeters,-Inc. is seeking a high-energy investigator for Technical Accuracy & Research. The role blends technical aptitude with meticulous attention to detail, handling pricing concessions, software-specific instrument configurations, and dry gas specifications across complex accounts.

You will manage onboarding, research, and cross-system data integrity within a fast-paced office environment, ensuring every detail aligns with customer and billing requirements.