Customer Service Research Rep

ebs recruiters LLC; St. Louis (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

ebs recruiters LLC seeks a high-energy investigator for technical onboarding and research, ensuring accurate ERP/CRM configurations and pricing accuracy. You’ll manage complex account setups, align backend configurations with customer requests, and thrive in a fast-paced environment requiring exceptional attention to detail.

With 5 years in technical customer service, research, or account management, you will navigate product databases efficiently, learn quickly, and demonstrate ownership and

Qualifications

• 5 years of experience in a technical customer service, research, or account management role.
• Strong proficiency with ERP and CRM systems; ability to quickly learn and navigate complex product databases.
• Proactive, solution-oriented mindset with a strong “get-it-done” approach.
• Exceptional attention to detail with the ability to identify errors and inconsistencies.
• Ability to manage high-volume workloads and effectively multitask in a fast-paced environment.
• Proven reliability with a strong sense of ownership and follow-through.
• Strong analytical and problem-solving skills with a research-driven mindset.

Responsibilities

• Conduct in-depth research for new and existing customer account setups
• Ensure all technical specifications are accurate and properly configured
• Maintain data integrity across CRM and ERP systems
• Align customer-facing requests with backend configurations
• Transition quickly between technical audits and customer inquiries
• Thrive in a fast-paced, high-demand environment
• Track detailed account nuances and configurations with strong memory recall

Job description

Description

This is not a typical customer service role. We are seeking a high-energy investigator who treats every account setup as a critical project. You will manage complex variables such as pricing structures, software-driven instrument configurations, and technical specifications—requiring both technical aptitude and exceptional attention to detail. The ideal candidate can seamlessly pivot between deep technical analysis and urgent customer needs without missing a beat.

Key Responsibilities

Technical Onboarding & Research

• Conduct in-depth research for new and existing customer account setups
• Ensure all technical specifications are accurate and properly configured

Financial Precision

• Manage and audit pricing concessions
• Maintain strict billing accuracy—small errors have big impacts

System Integration (CRM & ERP)

• Maintain data integrity across CRM and ERP systems
• Ensure alignment between customer-facing requests and backend configurations

Workflow Agility

• Transition quickly between technical audits and customer inquiries
• Thrive in a fast-paced, high-demand environment

Information Retention

• Track detailed account nuances and configurations with strong memory recall

Requirements

• 5 years of experience in a technical customer service, research, or account management role
• Strong proficiency with ERP and CRM systems; ability to quickly learn and navigate complex product databases
• Proactive, solution-oriented mindset with a strong “get-it-done” approach
• Exceptional attention to detail with the ability to identify errors and inconsistencies
• Ability to manage high-volume workloads and effectively multitask in a fast-paced environment
• Proven reliability with a strong sense of ownership and follow-through
• Strong analytical and problem-solving skills with a research-driven mindset