Customer Research & Onboarding Specialist

ebs recruiters LLC; St. Louis (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

ebs recruiters LLC seeks a high-energy investigator for technical onboarding and research, ensuring accurate ERP/CRM configurations and pricing accuracy. You’ll manage complex account setups, align backend configurations with customer requests, and thrive in a fast-paced environment requiring exceptional attention to detail.

With 5 years in technical customer service, research, or account management, you will navigate product databases efficiently, learn quickly, and demonstrate ownership and

Qualifications

• 5 years of experience in a technical customer service, research, or account management role.
• Strong proficiency with ERP and CRM systems; ability to quickly learn and navigate complex product databases.
• Proactive, solution-oriented mindset with a strong “get-it-done” approach.
• Exceptional attention to detail with the ability to identify errors and inconsistencies.
• Ability to manage high-volume workloads and effectively multitask in a fast-paced environment.
• Proven reliability with a strong sense of ownership and follow-through.
• Strong analytical and problem-solving skills with a research-driven mindset.

Responsibilities

• Conduct in-depth research for new and existing customer account setups
• Ensure all technical specifications are accurate and properly configured
• Maintain data integrity across CRM and ERP systems
• Align customer-facing requests with backend configurations
• Transition quickly between technical audits and customer inquiries
• Thrive in a fast-paced, high-demand environment
• Track detailed account nuances and configurations with strong memory recall

Job description

ebs recruiters LLC seeks a high-energy investigator for technical onboarding and research, ensuring accurate ERP/CRM configurations and pricing accuracy. You’ll manage complex account setups, align backend configurations with customer requests, and thrive in a fast-paced environment requiring exceptional attention to detail.

With 5 years in technical customer service, research, or account management, you will navigate product databases efficiently, learn quickly, and demonstrate ownership and