Customer Service Representative (8602)

Ebs Recruiters LLC; United States; On-site; USD 60,000 - 85,000; Full time

Job summary

Ebs Recruiters LLC is seeking a high-energy Customer Service Research Rep to oversee complex account setups, balancing technical accuracy with urgent customer needs.

The role emphasizes research-driven analysis, data integrity across CRM and ERP systems, and precise handling of pricing and configuration details in a fast-paced environment.

Qualifications

• 5 years of experience in a technical customer service, research, or account management role.
• Strong proficiency with ERP and CRM systems; ability to quickly learn and navigate complex product databases.
• Proactive, solution-oriented mindset with a strong “get-it-done” approach.
• Exceptional attention to detail with the ability to identify errors and inconsistencies.

Responsibilities

• Technical Onboarding & Research
• Conduct in-depth research for new and existing customer account setups
• Ensure all technical specifications are accurate and properly configured
• Financial Precision
• Manage and audit pricing concessions
• Maintain strict billing accuracy—small errors have big impacts
• System Integration (CRM & ERP)
• Maintain data integrity across CRM and ERP systems
• Ensure alignment between customer-facing requests and backend configurations
• Workflow Agility
• Transition quickly between technical audits and customer inquiries
• Thrive in a fast-paced, high-demand environment
• Information Retention
• Track detailed account nuances and configurations with strong memory recall

Skills

ERP systems

CRM systems

Attention to detail

Multitasking

Analytical thinking

Ownership & follow-through

Job description

Customer Service Research Rep Position Overview: This is not a typical customer service role. We are seeking a high-energy investigator who treats every account setup as a critical project. You will manage complex variables such as pricing structures, software-driven instrument configurations, and technical specifications—requiring both technical aptitude and exceptional attention to detail. The ideal candidate can seamlessly pivot between deep technical analysis and urgent customer needs without missing a beat.

Key Responsibilities

• Technical Onboarding & Research
• Conduct in-depth research for new and existing customer account setups
• Ensure all technical specifications are accurate and properly configured
• Financial Precision
• Manage and audit pricing concessions
• Maintain strict billing accuracy—small errors have big impacts
• System Integration (CRM & ERP)
• Maintain data integrity across CRM and ERP systems
• Ensure alignment between customer-facing requests and backend configurations
• Workflow Agility
• Transition quickly between technical audits and customer inquiries
• Thrive in a fast-paced, high-demand environment
• Information Retention
• Track detailed account nuances and configurations with strong memory recall

Qualifications

• 5 years of experience in a technical customer service, research, or account management role
• Strong proficiency with ERP and CRM systems; ability to quickly learn and navigate complex product databases
• Proactive, solution-oriented mindset with a strong “get-it-done” approach
• Exceptional attention to detail with the ability to identify errors and inconsistencies
• Ability to manage high-volume workloads and effectively multitask in a fast-paced environment
• Proven reliability with a strong sense of ownership and follow-through
• Strong analytical and problem-solving skills with a research-driven mindset