Customer Service & Account Research Representative

Intoximeters, Inc.; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401K plan with company match

Job summary

Intoximeters, Inc. in Kentucky seeks a high-energy investigator to join our busy office as Technical Accuracy & Research lead.

You will blend technical aptitude with meticulous attention to detail, guiding account setups, pricing concessions, and CRM/ERP data alignment to support our global customer base. The ideal candidate is a self-starter who can switch between complex product specifications and urgent customer inquiries, ensuring data integrity and timely, accurate billing.

Qualifications

• 5 years of experience working in ERP/CRM environments.
• Experience with technical product databases and data accuracy.
• Strong attention to detail and a detective mindset.
• Ability to juggle high-volume tasks in a fast-paced office.

Responsibilities

• Technical onboarding & research: conduct deep-dive research for new/existing customer setups.
• Financial precision: manage and audit pricing concessions to ensure billing accuracy.
• System integration (CRM & ERP): maintain data integrity across CRM/ERP so front-end requests match technical specs.
• Workflow agility: switch between technical audits and customer inquiries without sacrificing quality.
• Information retention: track account nuances and configurations with memory recall.

Skills

ERP systems

CRM systems

Detail-oriented

Multitasking

Research skills

Tools

ERP software

CRM software

Job description

Description

About Us

Founded in 1945, we are a stable, small-company environment with a global footprint. As a world leader in breath alcohol detection field, we provide instruments to a global market. We are looking for a dedicated professional to join our very busy office and help us maintain the high standards our customers have expected for over 80 years.

The Role: Technical Accuracy & Research

We are looking for a high-energy investigator who treats every account setup like a mission-critical project. This role requires a unique blend of technical aptitude and extreme attention to detail. You will be managing complex variables including pricing concessions, software-specific instrument configurations, and dry gas specifications, just to name a few.

The ideal candidate is a self-starter who can pivot instantly between high-level technical data and urgent customer support without letting a single detail fall through the cracks.

Key Responsibilities

• Technical Onboarding & Research: Conduct deep-dive research for new and existing customer setups.
• Financial Precision: Manage and audit pricing concessions to ensure billing accuracy. One small error here impacts the bottom line and customer trust.
• System Integration (CRM & ERP): Navigate and maintain data integrity across our CRM and ERP systems. You will ensure that front-end customer requests and back-end technical specs are perfectly synced.
• Workflow Agility: Pivot instantly from a technical specification audit to a customer inquiry. You must maintain a positive attitude and a fresh perspective, even in a "controlled chaos" environment.
• Information Retention: Rely on excellent memory recall to track specific account nuances and technical configurations.

Requirements

Who You Are

• The "Get-It-Done" Personality: You are proactive and solution-oriented. You don’t wait for a task list; you see what needs to happen and execute.
• Detail-Obsessed: You have a "detective" mindset. Whether it's a dry gas SKU or a specific pricing tier, you find the errors others miss.
• A Master Multitasker: You enjoy a high-volume, busy office. You stay grounded and productive when the pace accelerates.
• Technically Savvy: You have 5 years of experience working within ERP and CRM environments and can grasp complex product specifications quickly.

Requirements

• Experience: 5 years in a technical customer service, research, or account management role.
• Software Fluency: Proven ability to master ERP/CRM systems and technical product databases.
• Reliability: A track record of "owning" your desk and ensuring nothing falls through the cracks

What We Offer

• Stability: A world-leading small company in business since 1945.
• Compensation: Competitive wage based on your 5+ years of expertise.
• Benefits: 401K plan with company match.
• Culture: A fast-paced, "family feel" office where your contributions are visible and valued