Account Representative - Titleist

acushnetgolf; Carlsbad (CA); On-site; USD 49,000 - 61,000; Full time

Benefits offered by this job

Health benefits

401k with match

HSA

FSA

Pet insurance

Education assistance

Associate Store access

Paid time off

Job summary

Acushnet Company seeks an Account Representative to serve Trade Accounts, guiding product options, order management, and program support. You will back the Field Sales team and manage both custom and stock club orders with product expertise and a customer-first mindset.

The role emphasizes multitasking, confidentiality around pricing, and strong computer skills, with an onsite focus in a dynamic golf industry setting.

Qualifications

• Bachelor's degree preferred; 2+ years of golf or customer service experience accepted in lieu.
• 2-4 years of customer service or golf industry experience required (or 1+ year as an Acushnet CSR)
• Strong computer proficiency and ability to manage multiple systems
• Familiarity with Titleist SureFit fitting methodology and premium golf retail strongly preferred
• Excellent time management, organization, and multitasking skills
• Ability to sit and work at a PC for extended periods; must be able to lift/carry golf club bags for events
• Must maintain confidentiality around pricing, programs, and account status

Responsibilities

• Deliver exceptional service to Trade Accounts and guide through product options, order management, and program support.
• Provide inside support to Field Sales and manage custom and stock club orders.
• Offer expert insights on product features and availability and identify trends.

Skills

Customer service experience

Golf industry experience

Computer proficiency

Multitasking

SureFit knowledge

Event support lifting bags

Education

Bachelor's degree preferred

Tools

Multiple systems management

Job description

Where Performance Meets Purpose

Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose.

What You Will Be Doing

Are you passionate about delivering exceptional service and building lasting relationships? Join us as an Account Representative, where you'll be the trusted voice for our Trade Accounts-guiding them through product options, order management, and program support. In this fast-paced, collaborative role, you'll provide critical inside support to our Field Sales team, manage custom and stock club orders, and offer expert insights on product features and availability. You'll also play a key role in solving challenges, identifying trends, and contributing to exciting initiatives across the organization. Bring your energy, expertise, and customer-first mindset to a team that's committed to excellence and innovation in every interaction.

What You Bring

• Bachelor's degree preferred; 2+ years of golf or customer service experience accepted in lieu
• 2-4 years of customer service or golf industry experience required (or 1+ year as an Acushnet CSR)
• Strong computer proficiency and ability to manage multiple systems
• Familiarity with Titleist SureFit fitting methodology and premium golf retail strongly preferred
• Excellent time management, organization, and multitasking skills
• Ability to sit and work at a PC for extended periods; must be able to lift/carry golf club bags for events
• Must maintain confidentiality around pricing, programs, and account status

Our Commitment to You

• From the start, you and your family, including domestic partners, will benefit from a comprehensive suite of health and well-being programs. Enjoy the advantages of paid time off, an onsite fitness center, acupuncture, physical therapy, wellness coaches, and more.
• Our financial benefits are designed to secure your future, offering a 401k with company match, health savings accounts, and flexible spending accounts.
• Additionally, you'll enjoy perks like pet insurance, legal planning, education assistance, and exclusive access to our Associate Store. At Acushnet Company, your performance has purpose, and we're here to support you every step of the way.

Pay Range: $49,400.00-$61,100.00

Interview Preparation Questions

• Can you describe a time when you successfully balanced multiple priorities in a fast-paced environment? What strategies did you use to stay organized and ensure nothing fell through the cracks?
• Can you walk me through how you've handled a situation where you had to troubleshoot a technical issue or clarify a complicated product feature for a customer?

EEO and Additional Statements

Acushnet Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Veteran/Disabled.

Acushnet Company respects the intellectual property and confidential information of third parties. Our policy is that no employee or applicant shall disclose confidential information of a third party to Acushnet Company. Accordingly, please do not include any confidential information of a current or previous employer on your resume or any other materials you provide to us.

Acushnet Company participates is E-Verify. Please click here for more details.

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