Account Representative | Titleist

Twice; Carlsbad (CA); On-site; USD 49,000 - 61,000; Full time

Benefits offered by this job

Health & wellness programs

401(k) with company match

Flexible spending accounts

Associate Store access

Paid time off

Onsite fitness center

Education assistance

Pet insurance

Job summary

Acushnet Company in California is seeking an Account Representative to be the trusted voice for our Trade Accounts, guiding them through product options, order management, and program support. You'll provide inside support to our Field Sales team and manage both custom and stock club orders.

The role emphasizes customer-first service, problem solving, and collaboration across the organization. Ideal candidates have 2+ years in golf or customer service, strong computer skills, and familiarity

Qualifications

• Bachelor's degree preferred; 2+ years of golf or customer service experience accepted in lieu.
• 2-4 years of customer service or golf industry experience required (or 1+ year as an Acushnet CSR)
• Strong computer proficiency and ability to manage multiple systems
• Familiarity with Titleist SureFit fitting methodology and premium golf retail strongly preferred
• Excellent time management, organization, and multitasking skills
• Ability to sit and work at a PC for extended periods; must be able to lift/carry golf club bags for events
• Must maintain confidentiality around pricing, programs, and account status

Responsibilities

• Be the trusted voice for Trade Accounts; guide them through product options, order management, and program support.
• Provide inside support to Field Sales; manage custom and stock club orders.
• Offer expert insights on product features and availability; identify trends and contribute to initiatives across the organization.

Skills

Customer service

Multi-system proficiency

Golf industry knowledge

Time management

Confidentiality

Education

Bachelor's degree preferred

Tools

Titleist SureFit

Job description

Where Performance Meets Purpose

Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose.

What You Will Be Doing

Are you passionate about delivering exceptional service and building lasting relationships? Join us as an Account Representative, where you'll be the trusted voice for our Trade Accounts, guiding them through product options, order management, and program support. In this fast-paced, collaborative role, you'll provide critical inside support to our Field Sales team, manage custom and stock club orders, and offer expert insights on product features and availability. You'll also play a key role in solving challenges, identifying trends, and contributing to exciting initiatives across the organization. Bring your energy, expertise, and customer-first mindset to a team that's committed to excellence and innovation in every interaction.

What You Bring

• Bachelor's degree preferred; 2+ years of golf or customer service experience accepted in lieu
• 2-4 years of customer service or golf industry experience required (or 1+ year as an Acushnet CSR)
• Strong computer proficiency and ability to manage multiple systems
• Familiarity with Titleist SureFit fitting methodology and premium golf retail strongly preferred
• Excellent time management, organization, and multitasking skills
• Ability to sit and work at a PC for extended periods; must be able to lift/carry golf club bags for events
• Must maintain confidentiality around pricing, programs, and account status

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Our Commitment to You

At Acushnet Company, we are committed to helping our associates thrive both personally and professionally. From the start, you and your family, including domestic partners, will benefit from a comprehensive suite of health and well-being programs. Enjoy the advantages of paid time off, an onsite fitness center, acupuncture, physical therapy, wellness coaches, and more.

Our financial benefits are designed to secure your future, offering a 401k with company match, health savings accounts, and flexible spending accounts.

Additionally, you'll enjoy perks like pet insurance, legal planning, education assistance, and exclusive access to our Associate Store. At Acushnet Company, your performance has purpose, and we're here to support you every step of the way.

Pay Range: $49,400.00-$61,100.00

Ready to Make an Impact?

Join us at Acushnet Company and be part of a team that values excellence and innovation.

Interview Preparation Questions

• Can you describe a time when you successfully balanced multiple priorities in a fast-paced environment? What strategies did you use to stay organized and ensure nothing fell through the cracks?
• Can you walk me through how you've handled a situation where you had to troubleshoot a technical issue or clarify a complicated product feature for a customer?

EEO and Additional Statements

• Acushnet Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Veteran/Disabled.
• Acushnet Company respects the intellectual property and confidential information of third parties. Our policy is that no employee or applicant shall disclose confidential information of a third party to Acushnet Company. Accordingly, please do not include any confidential information of a current or previous employer on your resume or any other materials you provide to us.
• Acushnet Company participates is E-Verify. Please click here for more details.
• Global Candidate Privacy Notice