Account Representative | Club Glove (Temporary)

Acushnet Company; Fairhaven (MA); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Health and well-being programs

Onsite fitness center

401k with company match

Pet insurance

Education assistance

Associate Store access

Job summary

Acushnet Company is seeking a Customer Service Representative to manage customized orders from entry through fulfillment, ensuring accuracy in logo specifications, artwork, pricing, and product availability. You will liaise with customers, sales reps, designers, vendors, and internal teams to coordinate artwork approvals and monitor progress to meet deadlines, including urgent requests.

This temporary onsite role requires strong attention to detail, a customer-focused mindset, and the ability to

Qualifications

• 1+ years of customer service experience in a fast-paced environment.
• Strong verbal and written communication skills with professional interaction with customers, sales reps, and internal stakeholders.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel).
• Strong attention to detail and organizational skills with the ability to manage multiple priorities and deadlines.
• Customer-focused mindset with commitment to accuracy and service excellence.

Responsibilities

• Manage customized orders from entry through fulfillment, ensuring accuracy in logo specs, artwork, pricing, and product availability.
• Serve as liaison between customers, sales reps, graphic designers, vendors, and internal ops teams to coordinate artwork approvals and monitor order progress.
• Meet customer deadlines, including urgent requests, while maintaining high accuracy.
• Identify process improvements and maintain detailed logo/artwork records; support training of new team members.

Skills

Customer service

Strong communication

Attention to detail

Organizational skills

Multitasking

Tools

MS Office

Job description

Where Performance Meets Purpose

Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose.

Where Performance Meets Purpose

Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose.

Job Description

What You Will Be Doing

As a Customer Service Representative, you will manage customized orders from entry through fulfillment, ensuring accuracy in logo specifications, artwork, pricing, and product availability. You will serve as a key liaison between customers, sales representatives, graphic designers, vendors, and internal operations teams to coordinate artwork approvals, monitor order progress, and meet customer deadlines, including urgent requests. Success in this role requires strong attention to detail, a customer-focused mindset, and the ability to manage multiple priorities while maintaining a high level of accuracy. In addition, you will help drive continuous improvement by identifying process enhancements, maintaining detailed logo and artwork records, recognizing trends or unusual activity, and supporting the training and development of new team members.

Please note this is a temporary opportunity and is onsite three days per week.

Pay Rate is $24 per hour.

What You Bring

Required Qualifications

• 1+ years of customer service experience, preferably in a fast-paced environment.
• Strong verbal and written communication skills with the ability to interact professionally with customers, sales representatives, and internal stakeholders.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Strong attention to detail and organizational skills with the ability to manage multiple priorities and deadlines.
• Customer-focused mindset with a commitment to accuracy and service excellence.

Preferred Qualifications

• Experience in the consumer goods, apparel, or promotional products industry.
• Knowledge of apparel embellishment, embroidery, or logo application processes.
• Order entry or order management experience within a customer service or sales support environment.
• Passion for golf and familiarity with golf products and the golf industry is a plus.

Our Commitment to You

At Acushnet Company, we are committed to helping our associates thrive both personally and professionally. From the start, you and your family, including domestic partners, will benefit from a comprehensive suite of health and well-being programs.

Enjoy the advantages of paid time off, an onsite fitness center, acupuncture, physical therapy, wellness coaches, and more.

Our financial benefits are designed to secure your future, offering a 401k with company match, health savings accounts, and flexible spending accounts.

Additionally, you'll enjoy perks like pet insurance, legal planning, education assistance, and exclusive access to our Associate Store.

At Acushnet Company, your performance has purpose, and we're here to support you every step of the way.

EEO And Additional Statements

• Acushnet Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Veteran/Disabled.
• Acushnet Company respects the intellectual property and confidential information of third parties. Our policy is that no employee or applicant shall disclose confidential information of a third party to Acushnet Company. Accordingly, please do not include any confidential information of a current or previous employer on your resume or any other materials you provide to us.
• Acushnet Company participates is E-Verify. Please click here for more details.
• Global Candidate Privacy Notice