Account Representative | Titleist

Acushnet Company; United States; On-site; USD 49,000 - 61,000; Full time

Job summary

Acushnet Company is seeking an Account Representative to support Trade Accounts, manage orders, and assist the Field Sales team. You will guide customers through product options and program support, delivering expert insights on product features and availability.

Ideal candidates have a Bachelor’s degree (or equivalent experience) and strong computer skills, with a customer-first mindset and ability to multitask in a fast-paced environment.

Qualifications

• Bachelor’s degree preferred; 2+ years of golf or customer service experience required or 1+ year as an Acushnet CSR.
• Strong computer proficiency and ability to manage multiple systems.
• Familiarity with Titleist SureFit fitting methodology and premium golf retail preferred.
• Excellent time management, organization, and multitasking skills.

Responsibilities

• Serve as the trusted voice for Trade Accounts, guiding them through product options.
• Handle order management and program support for customers.
• Provide inside support to Field Sales and contribute to initiatives across the organization.
• Identify trends and assist in solving challenges related to product availability.

Skills

Customer service

Golf industry

Acushnet CSR

Computer proficiency

Time management

Multi-tasking

Confidentiality

Education

Bachelor’s degree

Job description

Where Performance Meets Purpose

Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose.

What You Will Be Doing

Are you passionate about delivering exceptional service and building lasting relationships? Join us as an Account Representative, where you’ll be the trusted voice for our Trade Accounts—guiding them through product options, order management, and program support. In this fast-paced, collaborative role, you’ll provide critical inside support to our Field Sales team, manage custom and stock club orders, and offer expert insights on product features and availability. You’ll also play a key role in solving challenges, identifying trends, and contributing to exciting initiatives across the organization. Bring your energy, expertise, and customer-first mindset to a team that’s committed to excellence and innovation in every interaction.

What You Bring

Bachelor’s degree preferred; 2+ years of golf or customer service experience accepted in lieu 2-4 years of customer service or golf industry experience required (or 1+ year as an Acushnet CSR) Strong computer proficiency and ability to manage multiple systems Familiarity with Titleist SureFit fitting methodology and premium golf retail strongly preferred Excellent time management, organization, and multitasking skills Ability to sit and work at a PC for extended periods; must be able to lift/carry golf club bags for events Must maintain confidentiality around pricing, programs, and account status #LI-SB1

Our Commitment to You

At Acushnet Company, we are committed to helping our associates thrive both personally and professionally. From the start, you and your family, including domestic partners, will benefit from a comprehensive suite of health and well-being programs. Enjoy the advantages of paid time off, an onsite fitness center, acupuncture, physical therapy, wellness coaches, and more. Our financial benefits are designed to secure your future, offering a 401k with company match, health savings accounts, and flexible spending accounts. Additionally, you’ll enjoy perks like pet insurance, legal planning, education assistance, and exclusive access to our Associate Store.

Pay Range: $49,400.00-$61,100.00

Interview Preparation Questions

• Can you describe a time when you successfully balanced multiple priorities in a fast-paced environment? What strategies did you use to stay organized and ensure nothing fell through the cracks?
• Can you walk me through how you’ve handled a situation where you had to troubleshoot a technical issue or clarify a complicated product feature for a customer?

EEO and Additional Statements

Acushnet Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Veteran/Disabled. Acushnet Company respects the intellectual property and confidential information of third parties. Our policy is that no employee or applicant shall disclose confidential information of a third party to Acushnet Company. Accordingly, please do not include any confidential information of a current or previous employer on your resume or any other materials you provide to us. Acushnet Company participates is E-Verify. Please click here for more details.

Global Candidate Privacy Notice

WHERE PERFORMANCE MEETS PURPOSE The history of Acushnet Company is tightly woven in the game of golf. From the beginning, we’ve been unwavering in our purpose to enrich the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service. Our dedicated associates bring their unique experiences and perspectives and are united by a common purpose. Our team takes great pride in their work, living by the credo: 'Autograph your work with excellence.' This commitment to excellence, along with the passion and dedication of our associates, has earned us our position as leaders in every category in which we compete. Our strong culture, driven by our core values, continues to drive our success. Home to leading golf brands and products – including Titleist, the #1 ball in golf, and FootJoy, the #1 shoe and glove in golf, we honor our rich history while staying focused on the future. We embrace our role as "bridge builders" and are committed to leaving our brands, communities, and the game of golf in a better place. Our drive to innovate is purposeful, ensuring our future is as strong as our position leading the golf industry.