Account Representative - State Farm Agent Team Member

Matt Kwiatkowski - State Farm Agent; Plainfield, Northern (NJ, KY); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Competitive salary

Dental insurance

Flexible schedule

Training & development

Job summary

Matt Kwiatkowski - State Farm Agent is seeking a dedicated Account Specialist to join our team in Franklin, IN. This full-time role focuses on outbound communications to our existing customer base and maintaining strong relationships through calls, emails, and texts.

You will handle back-end tasks, assist with underwriting, address inquiries escalated to the corporate office, and work in a fast-paced environment while pursuing insurance licenses to support growth and customer service excellence.

Qualifications

• Experience in proactive customer outreach via calls, emails, and texts.
• Ability to manage past-due accounts and assist with underwriting.
• Strong communication skills and a customer-focused approach.

Responsibilities

• Establish and nurture relationships with customers through proactive communication.
• Efficiently manage assigned tasks and prioritize workload effectively.
• Thrive in a fast-paced environment, handling a high volume of activity daily.
• Promptly follow up with customers to address their needs and concerns.
• Utilize a customer-focused approach to educate customers on insurance options.

Skills

Outbound calls

Customer relationships

Communication

Time management

Insurance licenses preparation

Education

Willing to obtain insurance licenses

Job description

Account Representative - State Farm Agent Team Member

Full Time in Franklin - IN

Replies within 24 hours

• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Competitive salary
• Dental insurance
• Flexible schedule
• Training & development

About our Agency

Our agency has grown steadily over the years, beginning with our Franklin office in 2015, followed by our Plainfield location in 2019, and most recently, our Danville office in 2022. Today, we’re proud to have a team of 26 talented and driven individuals who are the heart of everything we do.

We offer competitive pay along with a comprehensive benefits package including PTO and sick time, a company retirement plan (after one year), group life insurance at the company’s expense (with spouse/child coverage available), group medical, dental, and vision insurance, and the opportunity for customized travel bonus trips.

We look for individuals who are competitive, growth-minded, and motivated by their own “why.” People who thrive here are self-starters who want to win, value being part of a positive and competitive team environment, and genuinely care about helping customers through personalized insurance and financial service solutions.

What makes our agency special is our leadership and culture — we provide the tools and freedom to succeed without micromanagement. Our team truly enjoys working together, supporting each other, and having fun while staying driven to be the best.

We’re also proud to stay engaged with our community, actively participating in events throughout Johnson, Hendricks, and Marion Counties, and sponsoring programs at local high schools near our offices. If you’re looking for a place where you can grow, compete, and make a meaningful impact, this could be the perfect team for you.

Job Description

We are seeking a dedicated Account Specialist to join our team. As an Account Specialist, you will play a crucial role in maintaining customer relationships and ensuring the smooth operation of our agency. This position primarily involves outbound communication via calls, emails, and texts to our existing customer base. You will handle back-end tasks such as managing past due accounts, assisting with insurance underwriting, and addressing customer inquiries that have been escalated to the corporate office. The ideal candidate must thrive in a fast-paced environment and be able to obtain insurance licenses.

Responsibilities

• Establish and nurture relationships with customers through proactive communication.
• Efficiently manage assigned tasks and prioritize workload effectively.
• Thrive in a fast-paced environment, handling a high volume of activity daily.
• Promptly follow up with customers to address their needs and concerns.
• Utilize a customer-focused approach to educate customers on insurance options.

Salary $40,000 - $50,000 per year

Hours 8:30 am - 5:00 pm, Monday to Friday

Compensation $40,000.00 - $50,000.00 per year