Account Representative - State Farm Agent Team Member

Jackson Mote - State Farm Agent; Parkville (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Competitive salary

Advancement opportunities

Paid time off

Training & development

Job summary

Jackson Mote - State Farm Agent is seeking an Account Representative to support daily operations and help customers choose the right coverage. You will develop leads, schedule appointments, and build lasting relationships while promoting products and services that meet client needs.

The role emphasizes excellent communication, customer service excellence, and a proactive marketing mindset. A friendly attitude and willingness to learn in a growing agency are valued as you contribute to team goals

Qualifications

• Experience in sales preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Written and verbal communication skills.
• Dedicated to customer service.
• Able to anticipate customer needs.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services.
• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about availability, coverages, and billing.
• Promote long-lasting customer relations.

Skills

Sales experience

Customer relationships

Marketing interest

Communication skills

Customer service

Empathy/relating to customers

Job description

Benefits:

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2024 after spending three years in the Agent Aspirant program preparing for agency ownership. I'm originally from the DC area and a proud graduate of Wake Forest University. Outside of work, I enjoy golfing, fishing, and watching football.

Our agency offers paid time off, licensing costs paid up front, and a Simple IRA with a 3% employer match. We also believe in rewarding the team for reaching goals - hit the daily team goal and you may head home an hour early, or hit the weekly goal and enjoy a 2:00 PM start to your weekend on Friday.

Our culture is positive, motivated, and focused on growing together. I'm looking for someone who works hard, enjoys learning, is comfortable with technology, and comes to work ready to contribute with a great attitude. If you're looking to grow with a newer agency where your hard work is noticed and rewarded, we'd love to meet you.

ROLE DESCRIPTION:

As an Account Representative for Jackson Mote - State Farm Agent, you are vital to our daily business operations and customers' success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.