Account Representative - State Farm Agent Team Member

Jordan Wiggins - State Farm Agent; West Monroe (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Health insurance

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Job summary

Jordan Wiggins - State Farm Agent is seeking an Account Representative to support daily operations and help customers protect what matters most. You will develop leads, foster relationships, and market relevant products and services to meet client needs.

You’ll join a close-knit, family-oriented office focused on teamwork and ongoing development, with opportunities for advancement and a flexible schedule in a supportive environment.

Qualifications

• Experience in sales and customer-relations roles.
• Strong communication and listening skills.
• Ability to develop leads and nurture customer relationships.
• Customer-focused with a proactive attitude.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services.
• Establish customer relationships and follow up with customers.
• Provide prompt, accurate, and friendly service including inquiries about product availability, coverages, billing, etc.
• Promote long-lasting customer relations.

Skills

Sales experience

Customer relations

Communication skills

Active listening

Self-starter

Job description

Benefits:

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY :

Since opening the agency in 2014, we've built a close-knit team focused on helping customers protect what matters most while creating a supportive and rewarding workplace. Before becoming an agent, I spent time as an Agent Aspirant, which helped prepare me to lead and grow a successful agency.

Born and raised in Louisiana, I'm married with three children, and family is at the center of everything I do. That same family-oriented mindset extends into our office culture. We have a younger team that genuinely enjoys working together, supports one another, and values teamwork above all else.

We're looking for someone who wants stability, embraces a family atmosphere, and is motivated to grow. The ideal candidate is a self-starter who can lead when needed, contribute as a team player, and is committed to continuous improvement. If you're looking for a long-term career and opportunities to advance, you'll find them here.

ROLE DESCRIPTION:

As an Account Representative for Jordan Wiggins - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.