Account Representative - State Farm Agent Team Member

Jane Chitwood - State Farm Agent; Norwood (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid

Bonus based on performance

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Reds tickets

Job summary

Jane Chitwood - State Farm Agent in Norwood, OH seeks an Account Representative to grow our agency through meaningful customer relations and marketing of relevant products and services.

You will help customers understand their options, establish relationships, and provide prompt, friendly service. The role offers a supportive, team-oriented environment with opportunities for advancement and training.

Qualifications

• Experience in sales and managing customer relationships preferred.
• Interest in marketing products based on customer needs.
• Strong written and verbal communication and listening skills.
• Customer-focused with ability to anticipate needs.

Responsibilities

• Develop leads and schedule appointments to meet customer needs.
• Establish and maintain customer relationships with follow-ups.
• Provide prompt, accurate customer service and resolve inquiries.
• Foster long-lasting customer relations and satisfaction.

Skills

Sales experience

Customer relationships

Marketing interest

Communication skills

Customer service

Anticipate needs

Relate to customers

Job description

Benefits:

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2011 and currently lead a close-knit team of three. I’ve spent 33 years with State Farm, with experience in both agency and management before returning to agency ownership. I’m a graduate of Olivet and earned my master’s degree from Indiana University. Outside of work, my husband and I enjoy riding motorcycles and are involved with the Priesthood Motorcycle Ministry. I’m also a big Seahawks and Cincinnati Reds fan.

Giving back is important to our agency. We participate in Norwood Day and stay involved with local organizations that support children and families in need.

Our agency offers a Simple IRA, paid vacation and personal time, bonus opportunities, available overtime, and licensing costs paid up front. We also like to have a little fun with our perks, including Reds tickets for team members to enjoy throughout the season.

Our office is small, supportive, and truly team-oriented. We work closely together, have fun along the way, and focus on helping customers understand their options so they can make the best decisions for their families. I’m looking for someone who is positive, honest, self-motivated, coachable, and leads with integrity. We want someone who supports their teammates, communications openly, and is always willing to help others succeed.

ROLE DESCRIPTION:

As an Account Representative for Jane Chitwood - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.