Account Representative - State Farm Agent Team Member

Jason Frantz - State Farm Agent; Clinton (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

Training & development

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Job summary

Jason Frantz - State Farm Agent in Clinton, IL is seeking an Account Representative to support daily operations and help customers with their insurance and financial needs. You will grow the agency by building strong relationships and marketing relevant products.

You will engage with customers, schedule meetings, and collaborate with team members to deliver outstanding service, licensing and training opportunities, and career advancement within a community-focused agency.

Qualifications

• Experience in sales to drive results and meet targets.
• Experience in managing customer relationships is preferred.
• Interest in marketing products and services based on customer needs.
• Strong written and verbal communication skills.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to meet those needs.
• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly service regarding product availability, coverage, policy changes, transfers, claims, and billing.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationships

Marketing mindset

Communication skills

Customer service

Needs anticipation

Relating to customers

Job description

Benefits:

• License reimbursement
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY:

I opened my agency in 2012 and currently lead a close-knit team of two. I've been with State Farm for 26 years, and becoming an agent was always a goal of mine - my grandfather was a State Farm agent, so I grew up seeing the impact this career can have. I'm a graduate of Illinois State University with a degree in Human Resources, have three children, and enjoy golfing and spending time with family and friends.

Giving back to our community is important to our agency. We enjoy volunteering and supporting our local food pantry, and we're always looking for ways to make a positive impact.

Our agency is committed to providing a healthy work-life balance and reimburses licensing costs to help our team members build successful, long-term careers.

Our culture is supportive, collaborative, and focused on helping one another succeed. I'm looking for someone with a positive attitude who adapts quickly, enjoys working as part of a team, is goal-oriented, and is passionate about serving both our customers and our community.

ROLE DESCRIPTION:

As an Account Representative for Jason Frantz - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.