Customer Service Representative - State Farm Agent Team Member

Sam Cannonier; Michigan; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Salary plus commission/bonus

Paid time off

Flexible hours

Growth potential/Opportunity for advancement

Job summary

A State Farm Agent in Pontiac, MI, is seeking a Customer Service Representative to establish customer relationships while providing exceptional service. The ideal candidate will be outgoing, self-motivated, and detail-oriented, assisting in managing marketing and social media efforts. This full-time position offers a salary plus commission and opportunities for advancement within the agency.

Qualifications

• Excellent communication skills - written, verbal and listening.
• People-oriented attitude with a focus on customer service.
• Must be self-motivated and detail oriented.
• Ability to work effectively in a team environment.
• Must obtain Property and Casualty license and Life and Health license.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide friendly and prompt customer service.
• Educate customers about insurance options.
• Assist in managing the website and social media content.

Skills

Excellent communication skills

People-oriented

Self-motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Ability to work in a team environment

Ability to effectively relate to a customer

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Pontiac, MI

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Work with the agent to develop and maintain a digital marketing system to promote the office.
• Work with the agent to help manage the website and social media content.

As an Agent Team Member, you will receive...

• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Flexible hours
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent communication skills - written, verbal and listening
• People-oriented
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

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