Account Representative - State Farm Agent Team Member

Steven Morton - State Farm Agent; McKenzie (TN); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Licensing paid

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Steven Morton - State Farm Agent is seeking an Account Representative to drive the agency’s growth through meaningful customer relations and acting as a liaison between customer needs and agency departments.

You will proactively market pertinent products and services, build relationships, and support customers with timely, accurate service and guidance.

Qualifications

• Experience in sales (outside or inside) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Clear written, verbal, and listening communication skills.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to relate effectively to customers.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to meet those needs.
• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service; handle inquiries about product availability, coverage, changes, transfers, claims, and billing.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationships

Marketing products

Communication skills

Customer service

Needs anticipation

Customer rapport

Job description

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in May 2022 and currently lead a team of three. My State Farm journey began in 2017 as a team member, giving me firsthand experience with the opportunities for growth and development within an agency. Outside of work, I’m married with two daughters and an avid golfer.

I’m very involved with my church and enjoy staying connected to the community through kids’ sports and other local activities. Building relationships and supporting the people around us is an important part of both our agency and our team.

We place a strong emphasis on work-life balance and pay licensing costs up front to help team members get started. I’m also extremely passionate about investing in my team and helping each person work toward both their professional goals and the personal goals that matter to them.

I’m proud of the culture we’ve built and want to continue growing it with the right people. I’m looking for someone who is driven, thinks outside the box, and understands the importance of being a strong team player. If you’re looking for an environment where your goals are supported, your ideas are valued, and your success matters to the entire team, we’d love to meet you.

ROLE DESCRIPTION:

As an Account Representative for Steven Morton - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.