Account Representative - State Farm Agent Team Member

John Toper - State Farm Agent; Burnt Hills (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

John Toper - State Farm Agent in Burnt Hills, NY is seeking an Account Representative to grow the agency through meaningful customer relations and proactive marketing of relevant products and services.

You will develop leads, schedule appointments, identify customer needs, establish relationships, and provide prompt, accurate, and friendly service while supporting long-term customer satisfaction and community trust.

Qualifications

• Experience in sales preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Strong communication skills, both written and verbal.
• Customer-focused and proactive.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service, including responding to inquiries about product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationship management

Communication skills

Customer service

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2025 and currently lead a growing team of three. Insurance has been part of my life for years, as my father spent much of his career with State Farm. Seeing the opportunities available through the company and the impact agents can have on their communities inspired me to pursue agency ownership myself.

I graduated from SUNY Plattsburgh in 2016 with a degree in Business Management, where I also played soccer all four years. Outside of work I enjoy skiing, snowboarding, tennis, golf, and spending time with my wife and our two dogs. I’m actively involved in the local Rotary Club, which allows me to participate in community service projects, charitable events, and other initiatives that help support the community we serve.

Our agency offers PTO, paid major holidays, health benefits, and reimbursement for all licensing costs. We are committed to creating a workplace that supports both professional success and a healthy work-life balance.

Our office culture is family-oriented, fun, and built on open communication. We believe strong relationships, transparency, and teamwork create the best environment for both employees and customers. I’m looking for someone who is a genuinely good person, enjoys working with others, and values a collaborative team atmosphere. If you’re looking for a supportive office that prioritizes communication, flexibility, and long-term growth, this could be a great fit for you.

ROLE DESCRIPTION:

As an Account Representative for John Toper - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.