Account Representative - State Farm Agent Team Member

Bianca Watkins - State Farm Agent; Lawrenceville (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Signing bonus

Vision insurance

401(k) matching

Bonus based on performance

Dental insurance

Free food & snacks

Job summary

BB Watkins State Farm Agency is seeking an Account Representative to deliver exceptional customer service, manage client relationships, and identify sales opportunities in Georgia. The role combines client care with proactive guidance on insurance needs and financial services.

You will support policy changes, resolve concerns, and work with the team to grow the agency, while learning and applying knowledge from ongoing training and coaching.

Qualifications

• Passion for helping people and providing exceptional service.
• Strong communication, listening, and interpersonal skills.
• Positive attitude toward sales and willingness to initiate conversations about customer needs.
• Strong organizational skills and dependable follow-through.
• Ability to manage multiple priorities with a customer-first approach.
• Willingness to learn, receive coaching, and take ownership of performance.
• Previous experience in customer service, account management, retail, or sales preferred.
• Must possess or be willing to obtain a Georgia Property & Casualty insurance license.

Responsibilities

• Deliver exceptional customer service: Respond to questions about policies, coverages, billing, claims processes, and account updates with professionalism and care.
• Build and strengthen customer relationships: Establish trust through consistent communication, proactive follow-up, and personalized service.
• Identify sales opportunities: Recognize customer needs during everyday interactions and recommend appropriate insurance products and services.
• Contribute to agency growth: Generate leads, follow up on opportunities, schedule appointments, and work toward established sales goals.
• Support customer retention: Help customers understand their coverage, address concerns, and maintain positive, long‑term relationships.
• Manage customer requests: Process policy changes, maintain accurate records, and ensure timely follow‑through on outstanding matters.
• Collaborate with the team: Work closely with fellow team members to ensure customer needs are met and opportunities are addressed.
• Continue learning: Participate in ongoing training and coaching to strengthen insurance knowledge, customer service skills, and sales confidence.

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Free food & snacks

Build Relationships. Create Opportunities. Grow With Team BB.

You May Be a Great Fit at BB Watkins State Farm Agency If:

• You’re a people person with a purpose. You genuinely enjoy helping others, building relationships, and making customers feel valued.
• You see opportunities in everyday conversations. You’re comfortable identifying customer needs, recommending solutions, and contributing to sales goals.
• You’re service-minded and sales-capable. You understand that providing an exceptional customer experience and growing the business go hand in hand.
• You’re dependable and detail-oriented. You take ownership of customer requests, follow through on commitments, and pride yourself on getting things done.
• You’re eager to learn and grow. You welcome coaching, embrace new challenges, and want to develop your knowledge of insurance and financial services.
• You’re a team player. You enjoy collaborating with others and understand how your contributions support the agency’s overall success.

Our mission is to educate, empower, and equip individuals, families, and small business owners to make informed decisions about protecting what matters most.

As an Account Representative with Team BB, you’ll play an essential role in delivering exceptional customer experiences while supporting the continued growth of our agency.

This position offers a balance of customer service, relationship management, and sales. You’ll assist existing customers, help resolve concerns, identify coverage needs, and confidently introduce products and services that may benefit them.

What You’ll Do

• Deliver exceptional customer service: Respond to questions about policies, coverages, billing, claims processes, and account updates with professionalism and care.
• Build and strengthen customer relationships: Establish trust through consistent communication, proactive follow-up, and personalized service.
• Identify sales opportunities: Recognize customer needs during everyday interactions and recommend appropriate insurance products and services.
• Contribute to agency growth: Generate leads, follow up on opportunities, schedule appointments, and work toward established sales goals.
• Support customer retention: Help customers understand their coverage, address concerns, and maintain positive, long‑term relationships.
• Manage customer requests: Process policy changes, maintain accurate records, and ensure timely follow‑through on outstanding matters.
• Collaborate with the team: Work closely with fellow team members to ensure customer needs are met and opportunities are addressed.
• Continue learning: Participate in ongoing training and coaching to strengthen insurance knowledge, customer service skills, and sales confidence.

What You’ll Bring to Team BB

• A genuine passion for helping people and providing exceptional service.
• Strong communication, listening, and interpersonal skills.
• A positive attitude toward sales and a willingness to initiate conversations about customer needs.
• Strong organizational skills, attention to detail, and dependable follow‑through.
• The ability to manage multiple priorities while maintaining a customer‑first approach.
• A willingness to learn, receive coaching, and take ownership of individual performance.
• Previous experience in customer service, account management, retail, or sales is preferred.
• Must possess or be willing to obtain a Georgia Property & Casualty insurance license.

Ready to Grow With Us?

If you’re looking for a career that combines helping people, building relationships, and contributing to a growing business, we’d love to meet you.