Account Representative - State Farm Agent Team Member

Matt Kwiatkowski - State Farm Agent; Franklin (IN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Matt Kwiatkowski - State Farm Agent is seeking an Account Specialist to join the team and maintain strong customer relationships while ensuring smooth agency operations. The role focuses on outbound calls, emails, and texts to the existing customer base, handling back-end tasks, and supporting insurance underwriting.

The ideal candidate thrives in a fast-paced environment, is highly organized, delivers responsive service, and is able to obtain the necessary insurance licenses.

Qualifications

• Maintains relationships with customers and oversees agency operations.
• Outbound communication via calls, emails, and texts to the existing customer base.
• Willingness to obtain necessary insurance licenses.

Responsibilities

• Establish and nurture relationships with customers through proactive communication.
• Efficiently manage assigned tasks and prioritize workload effectively.
• Thrive in a fast-paced environment, handling a high volume of activity daily.
• Promptly follow up with customers to address their needs and concerns.
• Utilize a customer-focused approach to educate customers on insurance options.

Skills

Customer service

Communication

Time management

Licensing readiness

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Job Description

We are seeking a dedicated Account Specialist to join our team. As an Account Specialist, you will play a crucial role in maintaining customer relationships and ensuring the smooth operation of our agency.

This position primarily involves outbound communication via calls, emails, and texts to our existing customer base. You will handle back-end tasks such as managing past due accounts, assisting with insurance underwriting, and addressing customer inquiries that have been escalated to the corporate office. The ideal candidate must thrive in a fast-paced environment and be able to obtain insurance licenses.

Responsibilities

• Establish and nurture relationships with customers through proactive communication.
• Efficiently manage assigned tasks and prioritize workload effectively.
• Thrive in a fast-paced environment, handling a high volume of activity daily.
• Promptly follow up with customers to address their needs and concerns.
• Utilize a customer-focused approach to educate customers on insurance options.

Salary

$40,000 - $50,000 per year

Hours

8:30 am - 5:00 pm, Monday to Friday