Account Representative / Sales Support - Order Management

PrideStaff; Florida; On-site; USD 52,000 - 76,000; Full time

Job summary

PrideStaff in Florida seeks an Account Representative / Sales Support to manage the full customer order lifecycle, from quotation to delivery. You will support the Account Manager, handle high-volume orders in Dynamics 365, and coordinate with procurement and logistics to ensure timely fulfillment.

The ideal candidate will have 1–3 years in order processing, ERP experience, and strong Excel and bilingual English/Spanish communication.

Qualifications

• Bachelor’s degree preferred; associate degree or equivalent experience considered.
• 1–3 years of experience in customer service/order management/procurement/logistics or related areas.
• ERP or business-system experience required; Microsoft Dynamics 365 is a plus.
• Proficiency in Microsoft Office, especially Outlook and Excel.
• Bilingual English and Spanish communication skills preferred.

Responsibilities

• Support the Account Manager with daily management of assigned customer accounts.
• Respond to inquiries regarding quotations, pricing, product availability, order status, changes, shipping, and account information.
• Provide accurate and timely communication throughout the order lifecycle.
• Assist with preparing quotations and following up on open customer requests.
• Maintain professional relationships with customers and internal partners.
• Process a high volume of quotations and sales orders in Microsoft Dynamics 365.
• Review parts, machinery, product specifications, and configurations for accurate entry.
• Monitor orders from entry through procurement, fulfillment, shipment, invoicing, and delivery.
• Maintain data integrity and order records across company systems.
• Coordinate with Procurement and Logistics to confirm availability and timelines.
• Track order and shipment progress and communicate updates to customers and the Account Manager.
• Resolve pricing, inventory, documentation, delivery schedules, or invoicing issues.

Skills

Order management

Data entry

Microsoft Excel

English/Spanish bilingual

Attention to detail

Education

Bachelor’s degree in Business Administration, Supply Chain, Logistics, or related field

Associate degree or equivalent experience considered

Tools

Microsoft Dynamics 365

Job description

Job Description

Job Description

Account Representative / Sales Support – Order Management

Position Summary

The Account Representative supports the Account Manager throughout the full customer order lifecycle—from quotation and order entry through procurement, shipment, invoicing, and final delivery.

This is a detail-intensive order management and commercial sales support position, not a general administrative, front desk, or HR support role. The ideal candidate will have hands‑on experience processing a high daily volume of customer orders involving parts, machinery, product specifications, and configurations within an ERP system.

Essential Functions

Responsibilities include the following. Other duties may be assigned.

Customer Service and Sales Support

• Support the Account Manager with the daily management of assigned customer accounts.
• Respond to customer inquiries regarding quotations, pricing, product availability, order status, changes, shipping, and account information.
• Provide accurate and timely communication throughout the order lifecycle.
• Assist with preparing quotations and following up on open customer requests.
• Maintain professional relationships with customers and internal business partners.

Order Management and ERP Processing

• Process a high volume of customer quotations and sales orders in Microsoft Dynamics 365.
• Review parts, machinery, product specifications, and configurations to ensure orders are entered accurately.
• Confirm pricing, quantities, customer information, delivery requirements, and other order details.
• Monitor orders from initial entry through procurement, fulfillment, shipment, invoicing, and delivery.
• Maintain accurate customer, order, and transaction records within company systems.
• Process order changes and update customers and internal departments accordingly.
• Identify order discrepancies, missing information, delays, or fulfillment issues and assist with timely resolution.

Procurement and Logistics Coordination

• Coordinate with Procurement to confirm product availability, purchasing requirements, and expected timelines.
• Work closely with Logistics, Finance, Sales, and other internal departments to support accurate and timely order fulfillment.
• Prepare and review purchase, shipping, delivery, and invoicing documentation.
• Track order and shipment progress and communicate relevant updates to customers and the Account Manager.
• Help resolve issues involving pricing, inventory, documentation, delivery schedules, or invoicing.
• Maintain data integrity and follow established order‑management procedures.

Regulatory Requirements

• Complete the required Anti‑Corruption and Anti‑Bribery course.
• Successfully complete all assigned company and position‑specific training.

Education and Experience

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field preferred.
• An associate degree or equivalent relevant work experience may be considered.
• One to three years of experience in customer service, order management, customer order processing, inside sales support, procurement, logistics, supply chain, or distribution operations.
• Hands‑on experience supporting the full order lifecycle in a commercial, manufacturing, machinery, parts, or distribution environment strongly preferred.
• Experience processing a high daily volume of detailed customer orders.
• ERP or business‑system experience required or strongly preferred; Microsoft Dynamics 365 experience is a plus.
• Proficiency in Microsoft Office, particularly Outlook and Excel.
• Bilingual English and Spanish communication skills, both written and verbal.
• Strong data‑entry skills with a high level of accuracy and attention to detail.

Ideal Candidate Profile

The strongest candidates will have experience in one or more of the following areas:

• Customer service and order management
• Inside sales or account management support
• ERP‑based quotation and order processing
• Parts, machinery, equipment, or product configuration orders
• Procurement and purchasing coordination
• Supply chain, logistics, or distribution
• Shipping, invoicing, and order documentation
• High‑volume, detail‑intensive commercial operations

General administrative, reception, front desk, or HR experience alone will not provide the level of order‑management experience needed for this position.

Core Competencies

• Customer focus
• Order accuracy and attentio