Account Representative (Afterhours/Weekend)

Crane Solutions LLC; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours of Paid Time Off

Excellent Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards Program

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Solutions LLC in Houston is looking for an Account Manager to handle client communications and manage account operations. The ideal candidate should be detail-oriented with strong people skills and technical competence in tools like Excel.

You'll work closely with the project team to maintain knowledge about account status and ensure efficient conflict resolution. Enjoy a comprehensive benefits package, including a quarterly incentive plan and paid time off.

Qualifications

• Strong communication and relationship-building skills.
• Ability to manage client issues effectively.
• Experience in invoicing and account receivables management.

Responsibilities

• Manage client communications and conflict resolution.
• Work closely with the project team on account status.
• Provide regular input on account activity to the Account Manager.

Skills

People skills

Detail oriented

Technical competence (Excel, Word, PowerPoint)

Excellent written and oral communication skills

Ability to handle stress and deadlines

Team-oriented

Education

BA in Business Administration or four years related experience

Job description

Job Category: Account Management

Requisition Number: ACCOU009049

Employment Type: Full-Time

Locations

IAH6 USA Houston TX
1500 Rankin Rd
Houston, TX 77073, USA

Responsibilities

• Responsible for client communications and conflict resolution. Ensures that client issues are dealt with in an efficient manner, informing the Account Manager of any problems that may arise.
• With direction from the account manager, manage the invoices and account receivables for the account.
• Works closely with the project team in order to maintain a continuous knowledge of the account status at all times.
• Ensures that all processes and procedures are followed and work toward process improvement.
• Understanding of company capabilities and service, and gain the ability to effectively communicate all offerings to the client.
• Reports to the Account Manager, providing regular input on all account activity, including status and call reports on a weekly basis.
• Report analysis, trending and corrective actions.

Other Skills & Abilities

• People skills required in order to create, maintain and enhance relationship with customer
• Extremely detail oriented
• Technical competence (Excel, Word, PowerPoint, etc.)
• Motivated, goal oriented
• High level of initiative and work well in a team environment
• Excellent written and oral communication skills
• Handles stressful situations and deadline pressures well
• Plans and carries out responsibilities with minimal direction

Education & Experience

• BA in Business Administration or four years related experience

Certification & Licenses

• Professional certification may be required in some areas

Physical Requirements

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job may require extended sitting or standing, use of standard office equipment

Why Should You Work For Crane?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.