Customer Account Rep Off On Sundays

Eclipserto; Rialto (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary and performance-based bonuses

Health, dental, and vision insurance

Retirement savings plan with company match

Paid time off and holidays

Professional development opportunities

Job summary

A growing company in customer service is seeking a Customer Account Representative in Rialto, California. The ideal candidate will serve as the primary contact for customer accounts, establishing long-term relationships and ensuring satisfaction. Responsibilities include processing orders and handling inquiries. Required qualifications include experience in customer service, strong communication skills, and proficiency in Microsoft Office. Competitive salary, benefits, and opportunities for professional development are offered.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in a related field is a plus.
• Proven experience in customer service or account management.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and the ability to work both independently and within a team.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
• Ability to multitask and manage time effectively.
• Detail-oriented and highly organized.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Establish and maintain long-term relationships with clients.
• Process orders and handle customer inquiries efficiently.
• Assist in resolving customer issues and complaints promptly and professionally.
• Collaborate with internal teams to ensure customer satisfaction and effective service delivery.
• Maintain detailed and accurate records of customer interactions and transactions.
• Provide product and service information to customers and manage customer expectations.
• Identify opportunities to enhance customer experiences and contribute to process improvements.
• Uphold the company's values in all interactions.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Microsoft Office Suite proficiency

Teamwork

Education

High school diploma or equivalent

Associate's or Bachelor's degree in a related field

Tools

CRM software

CRM software

Excel

Job description

Overview

Job Title: Customer Account Representative

Location: [Insert Location Here]

Job Type: Full-Time

Schedule: Some weekends and holidays as needed, with Sundays off.

About Us

We are a growing company committed to providing exceptional service and support to our customers. As a part of our team, you will have the opportunity to help foster customer relationships and ensure a smooth experience for our clients.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Establish and maintain long-term relationships with clients by understanding their needs and providing solutions.
• Process orders, manage account changes, and handle customer inquiries efficiently and accurately.
• Assist in resolving customer issues and complaints promptly and professionally.
• Collaborate with internal teams to ensure customer satisfaction and effective service delivery.
• Maintain detailed and accurate records of customer interactions and transactions.
• Provide product and service information to customers and manage customer expectations.
• Identify opportunities to enhance customer experiences and contribute to process improvements.
• Uphold the company's values in all interactions.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in a related field is a plus.
• Proven experience in customer service or account management.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and the ability to work both independently and within a team.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
• Ability to multitask and manage time effectively.
• Detail-oriented and highly organized.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays, with a regular schedule that includes Sundays off.
• Professional development opportunities and career advancement potential.

How to Apply

Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience. We look forward to welcoming a dynamic and motivated individual to our team!

Equal Opportunity Employer

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, genetics, age, disability, or veteran status.