Account Representative

HEICO; Tampa (FL); On-site; USD 40,000 - 54,000; Full time

Job summary

LeaderTech, Inc. in Tampa, FL is seeking a Customer Service Account Representative to handle customer inquiries and orders, support the sales team, and ensure accurate order processing and delivery coordination.

The role involves responding to quotes, entering orders into ERP, and resolving customer issues with cross-functional teams to maintain high service levels.

Qualifications

• Interacting with customers to provide information and take orders via email or telephone.
• Coordinate with sales team and regional managers.
• Enter orders into ERP system and manage delivery/exceptions.
• Respond to quotes and delivery inquiries.

Responsibilities

• Confer with customers via email or telephone to provide information about products and services, take or enter orders.
• Support sales team by working with Regional Sales Manager and Mfg. Representatives.
• Respond to customer requests for quote, providing price and delivery.
• Enter customer orders into ERP system, and coordinate with customers and other team members on delivery and order exceptions.
• Compare lists of parts requested by customers with offer to quote.
• Compare actual sales to sales potential to find missed opportunities.
• Review open order report and follow up with customers for order status.
• Perform analysis and tasks in support of other members of the Engineering and Sales Teams.
• Obtain details of customer complaints or issues and assist with process of resolution.
• Refer unresolved customer grievances to designated departments for further information.

Job description

LeaderTech, Inc.

Leader Tech is a world leading innovator and manufacturer of EMI shielding products for circuit boards, electronic enclosures, interconnect cables and Thermal solutions founded in 1984. The Company serves a diverse commercial and military customer base from its Global EMI Shielding Technology Center located in Tampa, Florida. Every detail of the company’s one-of-a-kind manufacturing facility is tailor-engineered to streamline and improve customer service, engineering and manufacturing processes.

Position Summary

Customer Service Account Representative

The Account Representative is responsible for interacting with customers to provide information in response to inquiries and orders about products and services, and to handle and resolve complaints.

Essential Duties And Responsibilities

• Confer with customers via email or telephone to provide information about products and services, take or enter orders.
• Support sales team by working with Regional Sales Manager and Mfg. Representatives.
• Respond to customer requests for quote, providing price and delivery.
• Enter customer orders into ERP system, and where necessary, coordinate with customers and other Team members on delivery and order exceptions.
• Compare lists of parts requested by customers with offer to quote.
• Compare actual sales to sales potential to find missed opportunities.
• Review open order report and follow up with customers for order status.
• Perform analysis and tasks in support of other members of the Engineering and Sales Teams.
• Obtain details of customer complaints or issues and assist with process of resolution.
• Refer unresolved customer grievances to designated departments for further information.