Account Representative

Worth Finance Corp.; San Antonio (TX); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health Coverage

Dental Coverage

Vision Coverage

401(k)

Paid Time Off

Holiday Pay

Job summary

Worth Finance Corporation in San Antonio, TX is seeking an Account Representative for our call center. You will assist customers, manage accounts, and help them navigate loan processes with clarity and professionalism.

The role emphasizes accurate record-keeping, handling inquiries on balances and payments, pursuing past due amounts, and collaborating with the team to meet monthly targets while delivering excellent service.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience.
• Must maintain reliable attendance and punctuality.
• Strong verbal communication skills for phone support.
• Bilingual in Spanish is a plus.

Responsibilities

• Manage customer accounts by creating, updating, and maintaining accurate records.
• Handle inquiries on balances, payments, loan status, and account concerns.
• Work with customers to collect past due balances.
• Present loan options based on eligibility and history.
• Open new accounts with complete electronic documentation.
• Support monthly performance goals through calls.
• Deliver excellent customer service and teamwork.

Skills

Verbal communication

Customer service

Bilingual Spanish

Education

High school diploma or equivalent

Job description

Worth Finance Corporation is excited to welcome a dedicated Account Representative to our dynamic Call Center team in San Antonio, TX. In this role, you will be the friendly and knowledgeable voice that assists our customers, providing support and guidance with clarity and professionalism. You will handle account inquiries and help customers navigate their loan with ease. If you thrive in a fast-paced, team-oriented environment, join Worth Finance Corporation and be part of a team committed to creating great experiences for our customers every day.

Responsibilities

• Manage customer accounts by creating, updating, and maintaining accurate records and transaction histories.
• Handle inquiries related to account balances, payments, loan status, and account concerns with professionalism.
• Work with customers to collect past due balances.
• Identify and present loan options based on customer eligibility and account history.
• Gather information from new clients and complete electronic documentation to open new accounts.
• Work toward monthly performance goals, including collections, outbound, and inbound calls.
• Deliver a great customer service experience.
• Collaborate with regional team members to ensure completeness of customer files.

Compensation

• Pay range: $18-$20

• High school diploma or equivalent
• At least 1 year of customer service experience
• Must maintain reliable attendance and punctuality
• Strong verbal communication skills and the ability to provide excellent service over the phone
• Ability to work both independently and collaboratively within a team
• Attention to detail with handling customer information
• Ability to multitask effectively and perform well in a fast-paced environment
• Bi-lingual in Spanish is a plus

• Health Coverage
• Dental Coverage
• Vision Coverage
• 401(k)
• Paid Time Off
• Holiday Pay