Loan Support & Accounts Specialist

WORTH FINANCE CORPORATION; Austin (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Coverage

Dental Coverage

Vision Coverage

401(k)

Paid Time Off

Holiday Pay

Job summary

Worth Finance Corporation in Austin, TX is seeking an on-site Account Representative for our Call Center. You will be the friendly voice that assists customers, manage accounts, and guide loan processes with clarity and professionalism.

This role emphasizes accuracy, timely data entry, and teamwork. Requirements include a high school diploma, 1 year of customer service, strong verbal communication, reliability, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience required.
• Must maintain reliable attendance and punctuality.
• Strong verbal communication skills and ability to provide excellent service over the phone.
• Ability to work both independently and collaboratively within a team.
• Attention to detail when handling customer information.
• Ability to multitask effectively in a fast-paced environment.

Responsibilities

• Manage customer accounts by creating, updating, and maintaining accurate records and transaction histories.
• Handle inquiries related to account balances, payments, loan status, and account concerns with professionalism.
• Work with customers to collect past due balances and payments.
• Identify and present loan options based on customer eligibility and account history.
• Gather information from new clients and complete electronic documentation to open new accounts.
• Work toward monthly performance goals, including collections, outbound, and inbound calls.
• Deliver a great customer service experience.
• Collaborate with branch team members to ensure completeness of data entry and customer files.

Skills

Verbal communication

Customer service

Attention to detail

Multitasking

Teamwork

Education

High school diploma or equivalent

Job description

Worth Finance Corporation in Austin, TX is seeking an on-site Account Representative for our Call Center. You will be the friendly voice that assists customers, manage accounts, and guide loan processes with clarity and professionalism.

This role emphasizes accuracy, timely data entry, and teamwork. Requirements include a high school diploma, 1 year of customer service, strong verbal communication, reliability, and the ability to multitask in a fast-paced environment.