Senior Customer Operations Representative

Jobtailor; Saint Paul (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

Jobtailor in Saint Paul, MN seeks a detail-oriented Claims Support Specialist to compile, verify, and process life insurance claim documents. You will collaborate with internal teams to gather contract data and ensure timely, compliant handling of beneficiary information, ownership transfers, and power of attorney validation.

Ideal candidates are self-motivated, reliable, with strong written and verbal communication skills, comfortable working independently in a queue-based environment, and

Qualifications

• Strong attention to detail and focus.
• Self-motivated and reliable.
• Excellent written and verbal communication skills.
• Comfortable working independently in a queue-based environment.
• Open to training; no prior life insurance experience required.
• Ability to work with legal documents and conduct state-level compliance research.
• Positive attitude and willingness to learn.

Responsibilities

• Compile, distribute, and complete claim briefs based on death notifications.
• Coordinate with internal teams to gather contract data.
• Investigate and verify beneficiary information for self-administered claims using internal systems.
• Process and validate transfer of ownership and power of attorney documents.
• Ensure compliance with state-specific legal standards.
• Assist with claims voucher entries to ensure accurate fund transfers and offsets.
• Participate in weekly and quarterly operational tasks as needed.
• Collaborate across support services and claims teams.

Skills

Attention to detail

Legal document handling

Independent work

Communication skills

Willingness to learn

Tools

Internal systems

Claims processing software

Job description

• Compile, distribute, and complete claim briefs based on death notifications
• Coordinate with internal teams to gather contract data
• Investigate and verify beneficiary information for self-administered claims using internal systems
• Process and validate transfer of ownership and power of attorney documents
• Ensure compliance with state-specific legal standards
• Assist with claims voucher entries to ensure accurate fund transfers and offsets
• Participate in weekly and quarterly operational tasks as needed
• Collaborate across support services and claims teams

Requirements

• Strong attention to detail and focus
• Self-motivated and reliable
• Excellent written and verbal communication skills
• Comfortable working independently in a queue-based environment
• Open to training; no prior life insurance experience required
• Ability to work with legal documents and conduct state-level compliance research
• Positive attitude and willingness to learn

Core Competencies

Demonstrates strong attention to detail and the ability to process legal documents while ensuring compliance with state-specific standards. Capable of collaborating effectively across teams and managing claims-related tasks in a queue-based environment.

Highest-signal resume keywords

• Attention To Detail
• Legal Document Processing
• State-Level Compliance Research
• Claims Management
• Written And Verbal Communication

Hard Skills

• Claims Processing
• Data Compilation
• Beneficiary Verification
• Ownership Transfer Processing
• Power Of Attorney Document Validation

Soft Skills

• Self-Motivated
• Reliable
• Positive Attitude
• Willingness To Learn

Industry Keywords

• Life Insurance
• Compliance Standards
• Claims Voucher Entries
• Contract Data Coordination