Account Representative

Jobtailor; Town of Florida (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Jobtailor in Town of Florida, NY seeks a debt collection specialist to manage outbound and inbound estate-related calls. You will collect information, coordinate with attorneys, and arrange settlements while maintaining strict privacy standards.

Responsibilities include documenting accounts, following procedures, and handling sensitive estates with tact. Strong communication and organizational skills are essential, along with the ability to work independently in a regulated environment.

Qualifications

• High School Diploma or GED required.
• Licensed Debt Collector preferred or ability to obtain licensure.
• Strong verbal and written communication skills required.

Responsibilities

• Generate outbound calls and field incoming calls.
• Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing.
• Negotiate payment arrangements and follow up as needed.
• Send confirmation and settlement letters as required.
• Accurately document accounts and notate files with correct transaction codes.
• Respond to all voicemail messages daily.
• Adhere to company policies, procedures, and client-specific requirements.
• Uphold company information security and privacy responsibilities.
• Resolve accounts for deceased individuals while working sensitively with estates, attorneys, and family representatives.

Skills

Licensed Debt Collector

Verbal Communication

Written Communication

Organizational Skills

Empathic Telephone Manner

Multi-tasking

Team Orientation

Independent Work

Education

High School Diploma

GED

Tools

Office Suite

Job description

• Generate outbound calls and field incoming calls
• Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing
• Negotiate payment arrangements and follow up as needed
• Send confirmation and settlement letters as required
• Accurately document accounts and notate files with correct transaction codes
• Respond to all voicemail messages daily
• Adhere to company policies, procedures, and client-specific requirements
• Uphold company information security and privacy responsibilities
• Resolve accounts for deceased individuals while working sensitively with estates, attorneys, and family representatives

Requirements

• High School Diploma or GED
• Goal-oriented mindset with strong organizational skills
• Courteous, empathic, and professional telephone manner
• Strong verbal and written communication skills
• Ability to multi-task effectively in a fast-paced, regulated environment
• Team-oriented with the ability to also work independently
• Computer proficiency and the ability to learn new systems
• Licensed Debt Collector (or ability to obtain licensure)

Core Competencies

Demonstrates strong organizational skills and effective communication abilities while managing sensitive estate accounts. Proficient in adhering to company policies and maintaining information security in a regulated environment.

Highest-signal resume keywords

• Licensed Debt Collector
• Strong Verbal Communication Skills
• Strong Written Communication Skills
• Organizational Skills
• Computer Proficiency

ATS Optimization Keywords

Soft Skills

• Goal-Oriented Mindset
• Empathic Telephone Manner
• Ability to Multi-Task
• Team-Oriented
• Ability to Work Independently

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Estate Information
• Claim Filing
• Payment Arrangements
• Information Security
• Privacy Responsibilities