Account Associate (42302)

Omega Systems; Reading (Berks County); On-site; USD 55,000 - 65,000; Full time

Job summary

Omega Systems in Reading, PA is seeking an Account Associate to be the primary contact for an assigned portfolio of managed services customers. The role focuses on building strong relationships, ensuring service expectations are met, and coordinating with internal teams to address needs.

You will prepare quotes, manage service requests, and identify opportunities for account growth. The position reports to the Director of Sales Operations and involves contract renewals, upsell discussions, and

Qualifications

• 2+ years in account management, customer success, inside sales, or client services.
•  

Responsibilities

• Be the primary contact for assigned accounts.
•  
• Coordinate with internal teams to fulfill service requests.
•  
• Prepare quotes for managed services, hardware, software, licensing, and professional services.
•  
• Identify opportunities for growth and renewals.
•  
• Monitor customer health and resolve issues proactively.
•  
• Maintain accurate opportunity records and follow up until close.
•  
• Foster long-term relationships through proactive outreach.

Skills

Account management

Customer service

Communication

Relationship building

Problem solving

Time management

Tools

MS Office Suite

Salesforce

ConnectWise

Job description

Job Details

• Position:Account Associate
• Reports To:Director of Sales Operations
• Division:Sales
• Job Location: Reading PA - West Lawn, PA 19609
• Position Type: Full Time
• Salary Range: $55,000.00 - $65,000.00 Salary
• Job Shift: Any
• Job Category: Sales

Position Overview

The Account Associate serves as the primary point of contact for an assigned portfolio of managed services Customers. This role is responsible for building strong customer relationships, ensuring service expectations are met, and proactively engaging Customers to maximize the value of our services. The Account Associate works closely with internal teams to coordinate customer needs, prepare quotes, manage service requests, and identify opportunities for account growth.

Key Responsibilities

• Responsible for being the customers’ main point of contact for assigned accounts.
• Act as liaison between the customer and various internal departments ensuring customer is connected to the appropriate resources.
• Build and maintain strong long-term relationships with Customers through regular communication and proactive outreach.
• Responsible for Contract renewals and negotiations
• Leverage Omega technical teams as needed to discuss solution offerings with customers.
• Prepare and present quotes for managed services, hardware, software, licensing, and professional services.
• Monitor customer health and identity potential risks and opportunities for improvement
• Ensure timely resolution of customer concerns by coordinating internal resources.
• Responsible for opportunity management by accurately maintaining opportunities, utilizing sales activities to track and follow up until closed.
• Identify opportunities to expand services, increase adoption, and generate additional revenue within existing accounts

Qualifications

• 2+ years of experience in account management, customer success, inside sales, or client services.
• Managed Services Provider experience a plus
• Strong customer service and relationship building skills
• Excellent communication and interpersonal abilities.
• Strong problem-solving abilities
• Highly organized with strong attention to detail and time management skills.
• Customer-focused mindset with a positive, team-oriented attitude.
• Proficient in Microsoft Office Suite; experience with Salesforce and/or ConnectWise a plus.