Account & Relationship Manager

PointHaus Group; Miami (FL); On-site; USD 48,000 - 62,000; Full time

Job summary

PointHaus Group Inc is seeking an account representative to be the primary link between the company and its clients, managing existing accounts and securing new business. You will build strong, long-term relationships and tailor solutions to client goals.

You will prepare quotes, proposals, and presentations, and collaborate with sales, operations, and customer service to ensure seamless client experiences, with opportunities to upsell or cross-sell products and services.

Qualifications

• Excellent communication and relationship-building skills.
• Strong organizational skills and attention to detail.
• A proactive, problem-solving mindset and ability to work independently.
• Experience in account management, sales, or customer service (1-3 years preferred).

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Build and maintain strong, long-term relationships with customers.
• Understand client needs and provide tailored solutions to meet their goals.
• Prepare and deliver quotes, proposals, and presentations.
• Collaborate with internal teams (sales, operations, customer service) to ensure seamless client experiences.
• Identify opportunities to upsell or cross-sell products and services.
• Track account activity and maintain accurate records in CRM software.

Skills

Excellent communication

Relationship-building

Organizational skills

Independent problem-solving

Sales experience

Customer service experience

Tools

CRM software

Job description

PointHaus Group Inc is seeking an account representative to be the primary link between the company and its clients, managing existing accounts and securing new business. You will build strong, long-term relationships and tailor solutions to client goals.

You will prepare quotes, proposals, and presentations, and collaborate with sales, operations, and customer service to ensure seamless client experiences, with opportunities to upsell or cross-sell products and services.